TTEC Holdings, Inc. Achieves FedRAMP JAB Authorized Status
January 14, 2020 at 04:15 pm EST
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TTEC Holdings, Inc. announced it has received Federal Risk and Authorization Management Program (FedRAMP) JAB Authorized status, at the Moderate impact level, for its Software-as-a-Service government contact center solution. TTEC is dedicated to delivering secure cloud contact centers, ensuring citizen information is kept secure and confidential. TTEC's Software-as-a-Service contact center platform is a Cisco powered contact center software solution listed on the FedRAMP Marketplace, a searchable database of all cloud products and services that are undergoing, or have gone through, the process of meeting the federal government's security regulations and mandates. TTEC is now officially listed on the FedRAMP Marketplace as FedRAMP Authorized at the Moderate impact level. The FedRAMP program provides a standardized approach to security assessment, authorization and continuous monitoring for cloud products and services. The FedRAMP JAB P-ATO has the approval of CIOs from the Department of Defense, the General Services Administration, and the Department of Homeland Security.
TTEC Holdings, Inc. is a global customer experience (CX) outsourcing partner for marquis and disruptive brands and public sector clients. The Company operates through two business segments: TTEC Digital and TTEC Engage. The TTEC Digital segment is focused on the intersection of Contact Center As a Service (CCaaS), Customer Relationship Management (CRM), and Artificial Intelligence (AI) and Analytics. This segment creates and implements strategic CX transformation roadmaps, sells, operates, and provides managed services for cloud platforms and premise-based CX technologies, including Amazon Web Services, Cisco, Genesys, Google, and Microsoft. The TTEC Engage segment provides the digitally enabled CX operational and managed services to support large, complex enterprise clientsâ end-to-end customer interactions at scale. It delivers data-driven omnichannel customer care, customer acquisition, growth, and retention services, tech support, trust and safety and back-office solutions.
TTEC HOLDINGS, INC. 
