South Jersey Gas selects Oracle Utilities Solutions to support enterprise-wide customer service transformation initiative. Southern New Jersey selected Oracle Utilities Customer Care and Billing, Oracle Utilities Customer Self-Service and Oracle Utilities Customer Care and Billing Business Intelligence to support its enterprise-wide customer service transformation initiative. South Jersey Gas is replacing a legacy customer information system with Oracle's integrated utility platform which supports complete customer care, billing, credit and collections and payment processing as a business imperative to continue providing its customers with the level of service they expect and deserve.

Oracle Utilities Customer Care and Billing and Oracle Utilities Customer Self-Service will give South Jersey Gas customer service representatives a 360-degree view of customer and premise data, helping streamline billing processes and enabling more responsive customer service. The utility expects that the solutions will help reduce abandoned calls, wait time, average handle time and training time for customer service representatives, as well as increase first call resolutions. With the Oracle applications in place, the utility will work to manage all aspects of the utility customer lifecycle including service connection, meter read management, complex billing, payment processing and debt collection.

South Jersey Gas also plans to use the Oracle solutions to more easily implement rate changes through flexible rate and billing structures as well as to ensure all customers receive a correct bill.