Greenville Utilities Commission selected a broad footprint of Oracle Corporation applications and technology solutions to help reduce costs and improve customer service. GUC is working with Platinum level member of Oracle PartnerNetwork (OPN), Lucidity Consulting Group on the implementation. GUC, which is updating its IT infrastructure as part of a broader initiative to integrate internal processes and technology enterprise-wide selected Oracle Utilities Customer Care and Billing, Oracle Utilities Work and Asset Management, Oracle Utilities Mobile Workforce Management, the Oracle E-Business Suite, Oracle Fusion Middleware, Oracle Hyperion Planning and Oracle Business Intelligence Enterprise Edition, all running on Oracle Database 11g.

With the implementation of Oracle Utilities Work and Asset Management, Oracle Utilities Mobile Workforce Management and the Oracle E-Business Suite, GUC hopes to boost workforce productivity through improved communication between customer service representatives, dispatchers and technicians. Further, with Oracle Utilities Customer Care and Billing, GUC felt it was flexible enough to handle their current and future rates and allow the utility to respond to their customer needs as they evolve. As part of the two-phased project, which began earlier this year, GUC has begun implementing the Oracle E-Business Suite and Oracle Fusion Middleware.

The second project phase will begin early next year, and will include the rest of its Oracle solutions.