NICE announced that General Motors (GM) is implementing NICE Performance Management (NPM) version 7.0 to empower its contact center workforce in meeting the company's key business goals, including ensuring excellent customer satisfaction. Serving customers and dealers, GM’s contact center operations account for over 30 million interactions in 70 lines of business across 65 contact centers. GM's move to version 7.0 comes on the heels of seven successful years and 100% adoption of NPM version 6.3 at contact centers in its OnStar subsidiary.