IBM Transforms Workplace Experiences with New Ai Capability for Intelligent Real Estate and Facility Management
January 28, 2020 at 08:13 am EST
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IBM introduced artificial intelligence (AI) into its TRIRIGA solution to help real estate and facility management professionals better utilize office space and deliver a more engaging workplace experience. TRIRIGA, one of the leading Integrated Workplace Management Systems in the world, includes TRIRIGA Building Insights, and combines occupancy data from sources, such as WIFI and/or IoT sensors, with newly embedded AI. This provides customers operating large real estate portfolios with insights to help them make smarter data-driven decisions about the way they manage their workspace. Greater visibility into space management can help organizations improve facility utilization to reduce space wastage, which can potentially result in savings on real estate operating costs. Real estate represents an increasing expense for organizations, yet older, siloed systems can make it difficult for facility operators to understand space usage throughout their properties. According to a report from commercial real estate services firm JLL, 30 - 40% of commercial space1 is underutilized based on organizations surveyed. With TRIRIGA, customers can have an enterprise-wide view of their valuable workspaces. Embedded AI can help identify occupant trends and patterns, down to a single floor, to better anticipate and manage employee occupancy needs, adjust office layouts and address relocation requests. Building occupants will have access to the new TRIRIGA Assistant, a smart, conversational AI tool which uses natural language processing to help users quickly and easily engage with the spaces around them. TRIRIGA Assistant can help remove the hassle of coordinating with colleagues to schedule and reserve conference rooms, submit service requests such as lighting and catering, or locate a colleague's assigned workspace. The IBM Global Real Estate (GRE) team is tasked with overseeing approximately 1,300 office locations that cover 78 million square feet, across 110 countries. With such a large, global footprint, the GRE team is beginning to integrate new AI capabilities from TRIRIGA to help overcome the challenge of creating a portfolio that addresses the needs of employees while helping to control costs and deliver the best value to the business. In the past, each office location used its own applications to manage space that often resulted in manual and time-consuming workflow. TRIRIGA enables the GRE team to create a single source for data that provides an instant view into its diverse portfolio that includes space for offices, labs, data and educational centers, and warehouses. Consolidating space and lease information provides the GRE team with a holistic view of IBM's real estate portfolio data and prepares the way for AI-generated insights. Applying AI to understand how employees are actually using office space will help GRE improve overall utilization by offering the right mix of space and amenities.
International Business Machines Corporation (IBM) is one of the world's leading computer services companies. Net sales break down by activity as follows:
- cognitive solutions and transaction processing software development (41.4%);
- IT services (31.6%): consulting (management of logistic chains, financial performance, CRM, human resources, etc.), application management, systems integration, cloud computing, hosting, technical support services, etc.;
- sale of IT infrastructure (25.3%): hybrid IT infrastructure solutions, microcomputers, servers, peripheral devices, networks, data storage equipment, etc.;
- financing of computer equipment (1%);
- other (0.7%).
Net sales are distributed geographically as follows: the United States (41.5%), Americas (9.8%), Europe/Middle East/Africa (29.7%), Japan (9%) and Asia/Pacific (10%).