IBM introduced capabilities in its IBM TRIRIGA integrated workplace management system that is designed to use artificial intelligence and near real-time insights to help organizations create a safe, productive and efficient workplace. These new capabilities include dynamic space planning, indoor wayfinding and a virtual assistant and are designed to help support organizations' return to work and support employee well-being and productivity. As employees seek to balance working remotely with being in the workplace, flexibility may become the new norm, along with an increased focus on employee experience and productivity. With the new capabilities announced on January 28, 2021, IBM TRIRIGA provides one integrated platform to support short-term return-to-work goals as well as longer-term initiatives. New capabilities announced can include: Indoor Mapping Powered by Esri ArcGIS Indoors This new feature, accessible via mobile devices, makes it easier for employees and visitors to maintain social distancing, avoid crowded areas and find available desks, meeting rooms and even their colleagues. Dynamic Space Planning Developed by IBM Research, TRIRIGA's dynamic space planning can allow facility managers to determine proper social distancing between workspaces as they plan their new layouts. The feature helps users adapt to rapidly changing circumstances, whether it's new COVID-19 protocols or workspace setups, by allowing them to test different seating arrangements, provide adequate spacing and maintain enough seating for both group and individual work. Density Heat Mapping To better manage space and social distancing, TRIRIGA now offers heat mapping as part of its integration with Cisco DNA Spaces. A new dashboard charts space usage and manages occupancy against limited capacity. The maps' near real-time view updates every 15 minutes when refreshed so that facility managers can see what areas are most populated and when. Data collected can be used, with AI, to detect anomalies and predict when areas are likely to be highly populated. This can be useful to both monitor for capacity rates in the immediate return and prevent congestion in areas with high foot traffic, such as the cafeteria, once employees are back. TRIRIGA Assistant TRIRIGA now offers TRIRIGA Assistant. This AI chatbot can be embedded into office messaging and collaboration tools to process direct requests like booking a room or locating a colleague's assigned seat.