January 25 2014

Russian customs authorities informed us that goods shipments destined to private individuals in Russia would only be cleared under the "Individual Passenger Customs Declaration Process" rather than established express clearance processes. Consequently, FedEx Express is temporarily suspending service for these shipments. This situation is not unique to FedEx and impacts all express carriers.

FedEx complies with all customs regulations for international shipments. The temporary suspension applies only to shipments to individuals and does not impact business-to-business transit.

FedEx Express remains committed to providing excellent customer service. We intend to resume shipping for express shipments destined to private individuals in Russia as soon as the necessary operational changes can be implemented to comply with the required customs process changes.

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