Conduent Incorporated announced its selection by the Wisconsin Department of Children and Families (DCF) to design, develop and implement a modernized child support system. The new system, called THRIVE, will transform child support service delivery for children and families across the state while providing enhanced features for parents. DCF?s modernization project will integrate national best practices utilizing the latest technology and automation, plus data analytics, to meet the ongoing needs of the child support program, while ensuring flexibility for future system enhancements.

Conduent will replace Wisconsin?s legacy system with an advanced solution that combines reliable, certified programming with a modern architecture and offers new self-service features for parents, including an online customer portal and a mobile app. The new contract builds upon Conduent?s 25-year relationship with Wisconsin, providing State Disbursement Unit services to help ensure that collected funds are delivered to families in need. The planned modernization for Wisconsin follows Conduent?s success in developing and deploying two federally certified, statewide child support system projects, supporting Delaware and South Carolina.

In 2023, Conduent also announced the implementation of an advanced cloud-based system for New Hampshire?s Department of Health and Human Services.