Banco do Brasil S A : Specific Policy on Financial Education

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SPECIFIC POLICY ON FINANCIAL EDUCATION

1. Area in charge of the subject: DIREC - "Diretoria de Clientes" (Department of
2. 
   Customer Relations)
3. Regulation: BCB/CMN Resolution No. 8, dated December 21, 2023.
4. Review Frequency: At least every 3 years or, extraordinarily, at any time.
5. Introduction and Concept:
6. 1. This Policy guides Banco do Brasil´s behavior. It is expected that the Entities Related to Banco do Brasil (ELBBs) define their own guidelines based on this policy, considering the specific needs and the legal and regulatory aspects to which they are subjected to.
   2. The purpose of this Policy is to establish guidelines related to promote financial education in customer relationship strategy, in its various phases, and to strengthen the principles of ethical, responsible, transparent, and diligent action in the Brazilian banking sector.
   3. The criteria, requirements, norms and procedures arising from this Policy are defined in internal normative instructions (IN).
7. For the purposes of this Policy, we consider:
8. 1. Financial Education: a process that promotes improvements in comprehension of financial products and services, with the potential to transform realities, boost informed decision-making, stimulate sustainability in business deals, and increase the well-being and financial health of individuals.
9. Statements
10. 1. We offer solutions and guidance for organizing and budget planning, in a continuous and integrated manner, that supports informed decision-making and encourages good practices in financial management.
    2. We encourage saving habits and provide guidance in achieving life goals. We provide support in making investment decisions, as well as the establishment of an emergency reserve.
    3. We contribute to the construction of our clients and users financial resilience, encouraging financial management knowledge and skills, in overcoming challenges, to develop adaptability to changes.

Approved by the Board of Directors on June 13th, 2024.

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1. We act to grant credit, considering aspects related consciously and responsibly to the purpose and application of the granted resources, also the borrower's payment capabilities, to support and prevent non-payment in operations.
2. We promote the adoption of financial education elements in journeys related to banking products and services.
3. We conduct financial education actions with the aim to stimulate discipline and self-control, thereby encouraging behavioral change among those who are heavily indebted.
4. We promote financial education actions tailored to the needs of clients and users, considering their life stage, financial profile, preferred channels, using simple, intuitive, and friendly language.
   6.8. Our goal is to engage clients and users in their financial well-being, fostering a healthy relationship with money through uncomplicated, effective, and lasting personal financial management.

6.9. We monitor financial education initiatives, their scope, and their impact on clients and users, with the purpose of continuously improving these actions.

7. Created on: 06/13/2024

Approved by the Board of Directors on June 13th, 2024.

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