Vertical Communications Joins 8x8 Channel Partner Program to Expand its Best-Of-Breed Cloud Communications Portfolio
January 22, 2019 at 08:15 am EST
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8x8, Inc. announced Vertical Communications® has joined its strategic channel partner program. The partnership will allow companies to migrate their business to the cloud and communicate faster and smarter to exceed customer expectations. Vertical Communications will offer 8x8’s services through its nationwide footprint of direct sales and support offices. Vertical supports thousands of customers across the country with their unique “One Vertical” solution. By offering a complete line of data and wide area networking services, phones, and cloud services, Vertical is able to take responsibility for a business’ complete communications solution from end to end. The “One Vertical” solution is designed by Vertical’s solutions team and delivered by Vertical’s implementation organization. The result is a superior customer experience. This new partnership will enable Vertical to combine its design, implementation, and support services with 8x8 X Series. Launched in 2018, 8x8 X Series helps businesses transform their customer and employee experience with one system of engagement across voice, video, collaboration and contact center, and one system of intelligence on a single cloud-based technology platform.
8x8, Inc. is a provider of software-as-a-service solutions for contact centers, voice communications, video meetings, employee collaboration, and embeddable communication application programming interfaces (API). The Companyâs communications platform solutions comprise the 8x8 XCaaS platform, which is an integrated contact center, voice communications, video, chat, and SMS solution built on one global cloud communications platform. Its integrated technology platform includes 8x8 Work, 8x8 Contact Center, 8x8 Engage and 8x8 X Series. Its 8x8 Work is an end-to-end unified communications as a service solution that delivers enterprise-grade voice services, secure video meetings, and unified messaging including direct messages, public and private team messaging rooms, and peer-to-peer short and multimedia messaging, or SMS/MMS. 8x8 Contact Center is a cloud-based contact center as-a-service solution that includes omnichannel customer engagement, advanced analytics, and other features.