8x8, Inc. announced the launch of its 8x8 Customer Labs open beta program. Designed to give early access to 8x8 customers, the new program is an efficient and impactful way to engage end users to discuss product direction, deliver feedback, and measure usability of new products and features before release. Available to customers and users across different roles, the 8x8 Customer Labs program provides an opportunity to guide the direction of the 8x8 XCaaS™ (eXperience Communications as a Service™) platform and to test and review new features before their release.

With the new program, customers will be able to provide immediate feedback and direction to 8x8, helping to accelerate: Innovation – A customer-centric product development process focused around user needs and workflows, allowing 8x8 to innovate and enhance products to best support customer and user requirements. Out of the box quality – Assures high quality products at release driven by collaborative and direct relationships with 8x8 customers to identify and quickly resolve issues. Platform evolution – Direct, continuous customer feedback produces a scalable system that supports user-centric workflows, configurable, targeted modules, third-party integrations, and micro front-end architecture.

With the new program, customers will be able to provide immediate feedback and direction to 8x8, helping to accelerate: As part of the 8x8 Customer Labs launch, 8x8 is introducing a new beta program for contact center supervisors who are current 8x8 Contact Center customers. The 8x8 Supervisor Workspace beta program will allow customers to test the upcoming product and provide direct feedback into its continued development, ensuring contact center leaders have the tools and data insights required to ensure their teams deliver superior customer experiences.