Vectren Corporation : Customers offered option of reporting electric outages online

News Release

Jan. 5, 2012

FOR IMMEDIATE RELEASE

Media contact: Chase Kelley, [phone] or [e-mail]

Vectren Corporation One Vectren Square Evansville, IN 47708

Customers offered option of reporting electric outages online

Evansville, Ind. - This month, Vectren Energy Delivery (Vectren) added functionality to its web site, Vectren.com, that allows customers to report their electric outages online or via a smart phone as an additional option to calling the company's contact center.
By selecting "Outage Center" from the home page of Vectren.com or visiting the site directly at Vectren.com/outage, registered customers can log in to Vectren.com, which will automatically pull up customer- specific information, and then submit the outage. Customers who are not registered Vectren.com users can enter a phone number tied to the address of the outage or their 18-digit Vectren account number to report the outage. If the phone number does not match Vectren records, customers can also enter the address of the outage. Upon successfully reporting the outage, customers can opt to enter a phone number to request an automated callback notification once power has been restored.
"We're hopeful this new functionality provides customers a faster and more effective way to report their electric outage, especially when outages occur after the hours of normal contact center operations," said Jon Luttrell, Vectren's vice president of information technology and customer service. "Furthermore, we will continue our focus on web enhancements that appeal to a growing base of smart phone and internet users."
Last year, Vectren began the first phase of improving electric outage resources and customer communication by launching its Outage Center, which, among other helpful resources, provides a regional view of electric outages in real-time. Vectren also debuted a Twitter feed, @VectrenStorm, that issues updates during times of severe weather and significant outages.
Vectren's electric utility serves 142,000 customers in all or portions of seven counties in southwestern Indiana, including Dubois, Gibson, Pike, Posey, Spencer, Vanderburgh and Warrick.

About Vectren

Vectren Corporation (NYSE: VVC) is an energy holding company headquartered in Evansville, Ind. Vectren's energy delivery subsidiaries provide gas and/or electricity to more than one million customers in adjoining service
territories that cover nearly two-thirds of Indiana and west central Ohio. Vectren's nonutility subsidiaries and affiliates currently offer energy-related products and services to customers throughout the U.S. These include
infrastructure services, energy services, coal mining and energy marketing. To learn more about Vectren, visit http://www.vectren.com.
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