UserTesting announced its collaboration with Banco de Sabadell, S.A., marking the establishment of UserTesting?s QXscore? as the bank?s benchmark for digital quality and satisfaction. The bank now mandates a minimum QXscore of 85 for its digital offerings prior to their market release.

Setting this benchmark allows the bank to quantify the level of their competitors for the solution they are trying to test or launch. With UserTesting?s end-to-end experience research solution, Banco Sabadell has increased its profitability by ensuring they build features most useful for their customers, which has resulted in higher customer adoption and usage of their products and services. Banco Sabadell?s online account openings now constitute more than half of the bank?s total new accounts.

The QXscore uniquely combines attitudinal and behavioral data, offering a holistic view of the digital experience by assessing aesthetics, usability, loyalty, and trust. This metric enables organizations to translate user experience into a tangible score that correlates with consistent key performance indicators (KPIs), empowers data-driven decision-making with robust statistical evidence and facilitates industry benchmarking.