Calabrio Announces Contact Centers Using Twilio Flex
January 06, 2021 at 09:00 am EST
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Calabrio announced that contact centers using Twilio Flex and looking to add powerful workforce engagement management (WEM) capabilities to their business, now have simplified access to Calabrio ONE through the Twilio Flex Ecosystem. The cloud-to-cloud integration of Calabrio ONE and Twilio Flex, which was announced earlier this year, fills a gap for modern contact centers looking for a customizable, data-driven environment that puts the customer and agent experience at the forefront, whether they’re working from home or in the office. As a part of the Twilio Flex Ecosystem, Calabrio is focused on helping businesses accelerate contact center transformation through a modern cloud WEM suite that enriches customer interactions—whether they happen via voice or other digital channels. The Twilio Flex Ecosystem allows businesses to quickly and easily extend the functionality of their contact center using pre-integrated add-ons from leading customer experience cloud-technology partners. Calabrio has partnered with Twilio to reduce costly integrations and enable fast deployment. Customers can feel secure in their purchase knowing that the solution has been rigorously pre-validated for seamless integration, and that the partnership of Calabrio and Twilio ensures superior end-to-end support.
Twilio Inc. provides a customer engagement platform comprising communications application programming interfaces. It enables developers to embed numerous forms of messaging, voice, and email interactions into their customer-facing applications, and software products that target specific engagement needs, including its customer data platform, digital engagement centers, marketing campaigns and advanced account security solutions. Its platform provides developers tools to build, scale, and deploy real-time communications within software applications. Its APIs and software products include Twilio Flex and Twilio Engage. It operates through two business units: Twilio Communications (Communications) and Twilio Data & Applications. Its communication solutions consist of customizable APIs and products that can be used individually or in combination to build rich contextual communications within applications. Its key communication offerings include Messaging, Voice, Email, Flex and others.