ATLANTA, 30 AUGUST 2012 - TRX, Inc. (www.trx.com) (OTCQB: TRXI), a
global leader in travel data and technology, today announced
that Japan Airlines (JAL) renewed a one-year contract for
outsourcing services.
Under the contract renewal, TRX will continue to support
JAL's North American website and email inquiries. In
addition, TRX will manage the airline's North American
fraud prevention, manual ticketing, ARC settlement
processing, and front office support including rate
calculation, credit card verification, exchanges, schedule
changes and more.
Since 2006, TRX has helped JAL increase travel operation
efficiency and reduce costs through Business Process
Outsourcing (BPO) services. JAL also uses the company's
leading mid-office solution CORREX® for auto ticketing, file
finishing, and fraud prevention.
"TRX has been a valuable partner for Japan
Airlines," said Keisuke Suzuki, Vice President Marketing
- The Americas. "Their team is knowledgeable and backed
with exceptional technology that ensures our operations run
smoothly and efficiently."
"We are pleased JAL has renewed the partnership with TRX
for critical front and back office support," said TRX
President and CEO Shane Hammond. "Our domain expertise
and services enable all of our clients, including JAL, to
focus on their core competencies and strengthen overall
service to their customers."
With more than a decade of domain knowledge and functional
expertise in travel operations, TRX BPO services helps
clients increase efficiency, improve customer satisfaction,
and drive results to the bottom-line.
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