On January 25, 2016, Vertex Capital Advisors, LLC announced that it has sent a letter to Jim Stephens, Chairman of Support.com, Inc.'s Board of Directors in response to the Board's decision to reject the 2 highly-qualified candidates that the Reporting Persons recommended for appointment to the Board. In the letter, Vertex Capital explained its concern that after 2 months of attempted negotiations the Board determined a group that owns approximately 15% of the Company should be refused a single Board seat, especially considering the incumbents have presided over a company with abysmal share price performance, an inability to set forth a business plan, deteriorating fundamentals and a significantly negative enterprise value.