ServiceSource International, Inc. announced an extension of its partnership with Affymetrix Inc. After achieving measurable results over a four-year period, ServiceSource will continue to support the Affymetrix program to optimize its customer satisfaction and service through 2013. With Affymetrix, ServiceSource implemented a comprehensive solution that includes cloud-based business intelligence, data management and managed services. ServiceSource's recurring revenue management approach has achieved a more than 90% renewal rate at Affymetrix to date, which in turn helps the company grow its bottom line.

In addition to stronger customer relations, working with ServiceSource also gives Affymetrix the opportunity to optimize its service and support operations and to develop new services based on the customer feedback and analysis that ServiceSource provides.