ServiceNow announced a new industry solutions strategy to deliver workflows that help companies in specific industries address their unique digital transformation challenges and create value at scale. ServiceNow initially will focus on developing industry solutions for banking and telecommunications and will work with strategic partners to support its industry solutions journey and integrate those solutions in the customer environment. ServiceNow’s new banking solution will simplify middle-to-back office operations to help banks move at the speed of digital business, delivering seamless customer experiences throughout the enterprise that drive customer loyalty. The company’s new telecommunications solution will align customer care and service assurance to transform how communication service providers deliver great customer experiences by proactively anticipating issues and addressing them quickly while maximizing availability and quality of service. Expanded Partnerships to Support Industry Solutions Model: ServiceNow also announced it is extending the scope of its partnerships with Deloitte and Accenture to address the unique challenges in the initial target industries. Deloitte will become the 'Lead Launch' Partner for ServiceNow’s banking solution, working with ServiceNow to implement new workflows that will transform how banks operate. This builds on Deloitte’s existing role as Lead Launch Partner for ServiceNow’s Finance Close Automation product, which was announced last year at ServiceNow’s Knowledge 2019 conference. Accenture will become the 'Lead Launch ecosystem partner for ServiceNow on its new telecommunications solution, helping companies drive digital transformation through purpose-built workflows. Accenture will also help guide ServiceNow’s product roadmap and create telecommunications-specific digital workflow solutions that deliver great experiences to help support software defined networking, especially vital for new connected services enabled by 5G. ServiceNow’s solutions for banking and telecommunications are expected to be available later this year. The company expects to announce solutions for additional industries, including healthcare, manufacturing, media, technology and others, in the future. ServiceNow is making work, work better for people by delivering digital workflows that simplify employee experiences and unlock productivity. As a strategic partner to many enterprises, ServiceNow is focused on enabling digital transformation and driving customer success. The Now Platform is the not-so-secret sauce that allows ServiceNow to deliver experiences that transform the world of work. ServiceNow’s intelligent and intuitive cloud platform serves as a single foundation for delivering enterprise-wide digital workflows.