News Release

03.01.14

Ryanair Rolls Out More Customer Service Improvements

LOWER AIRPORT BAG FEES FOR ALL CUSTOMERS

Ryanair, Europe's favourite low fares airline, today (3 Jan) confirmed that from Sunday it will cut its standard airport bag fees from €60/£60 to €30/£30 at the bag drop desk, and from €60/£60 to €50/£50 at the boarding gate, bringing Ryanair's bag fees into line with competitor airline's standard airport bag fees.

This is the latest customer service improvement from Ryanair and follows: 

· the new Ryanair.com website (17 to 5 clicks to book)

· 24 hour grace periods (for minor booking errors)

· "quiet flights (pre-8am and post-9pm)

· free small 2nd carry-on bag

· reduced boarding card reissue and excess bag fees

· allocated seating on all flights from 1st Feb

· the launch of "My Ryanair customer registration service

New business and family products are also being developed, along with a new mobile app, tailored country-specific websites and a mobile-responsive website, as Ryanair continues to improve its industry leading customer service for its 81m passengers.

Ryanair's Robin Kiely said:

"We are very excited at these significant improvements to our industry leading customer service. We are listening and responding to our customers so that they can continue to expect low fares and on-time flights, but can now enjoy reduced airport bag fees, a second small carry-on bag and reduced boarding card reissue fees for those who have checked-in online, along with easier website access, 24 hour grace periods and quiet flights, with further improvements set to be rolled out over the coming weeks and months.

distributed by