NETSCOUT SYSTEMS, INC. announced that Banpará – Banco do Estado do Pará has deployed the nGeniusONE® Service Assurance Platform to ensure the availability of its services as it expands its operations and extends its infrastructure. By using NETSCOUT’s technology, the bank can quickly and efficiently troubleshoot issues, and ensure high-quality service delivery to employees and clients. After a proof of concept trial, Banpará selected NETSCOUT for its ability to deliver visibility across Banpará’s entire infrastructure and the applications that run on it, enabling the bank to effectively monitor for performance issues and anomalous network or application behavior. Banpará chose the nGeniusONE Service Assurance Platform and adopted a complete NETSCOUT solution. The nGeniusONE platform enables Banpará’s IT teams to identify the root cause for performance issues impacting the prompt delivery of application services occurring across the service delivery environment. With this view, Banpará’s IT teams can quickly triage performance issues even in complex multi-vendor environments, ultimately reducing Mean Time to Repair (MTTR). The nGeniusONE platform provides Banpará’s IT teams with an efficient top-down approach to situational analysis, problem identification, service troubleshooting, and resolution. Using a consistent set of service-oriented workflows, the nGeniusONE platform enables contextual transitioning across multiple layers of analysis. These workflows allow the nGeniusONE platform to facilitate efficient and informed hand-off of incident response tasks across different IT groups with Banpará, fostering IT team collaboration, and improving the ability of its IT teams to quickly identify, and remediate, service quality issues for the bank’s clients.