This podcast discusses the upcoming changes to the HCAHPS survey in 2025, focusing on why these updates are happening and how they will benefit patients and healthcare providers. We are joined by Susan Edgman-Levitan, Executive Director of the John D. Stoeckle Center for Primary Care Innovation at Massachusetts General Hospital, and Kayce Kovanda, Corporate Compliance Communications manager at NRC Health explore the impact of these changes on response rates and best practices for organizations [...]

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NRC - National Research Corporation published this content on 25 June 2024 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 25 June 2024 14:03:07 UTC.