The importance of executive support cannot be overstated. The success of any process, be it a patient-experience initiative or otherwise, hinges on the understanding and backing of top-level management. This support should be constant, immediate, and participatory. The significance of leader buy-inis equally paramount-leaders must have faith in the initiatives being put into action. Lastly, the necessity for continuous recognition is critical. The healthcare sector is a demanding industry, and [...]
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