Medallia, Inc. announced a number of product enhancements designed to help companies positively engage with newly distributed and disrupted workforces. These enhancements include new offerings for diversity and inclusion and real-time digital employee engagement as well as critical partner integrations to help organizations connect with employees, ensure they have the tools and coaching necessary to do their jobs effectively and, ultimately, deliver seamless customer experiences across digital channels and contact centers. Medallia’s latest enhancements include: Diversity and Inclusion Solution: Offers out-of-the-box, instant employee feedback, with the opportunity to collect feedback through video, audio and text, tailor-made for the most pressing diversity and inclusion issues. In line with best practices, companies can get a real-time employee pulse on leadership, culture, and internal policies and make sure staff feel comfortable, heard and valued, and, ultimately, see improvements in both employee engagement and retention. Digital: In-The-Moment Employee Experience Solution: Capture feedback within internal, employee-facing sites and systems (e.g. intranets, inhouse-built technologies, CRMs, HRIS and more) via both always-on feedback surveys and triggered surveys at key points of interaction, such as accessing the company benefits portal or after completing a task, enabling employees to give immediate and continuous feedback, impacting experiences at scale.