Medallia, Inc. on January 14, 2020, announced that leading retailers DICK’S Sporting Goods, AkzoNobel and Smashburger have selected Medallia Experience Cloud to turn shoppers into brand promoters and diners into loyalists. With its unwavering customer-first approach, both in-store and online, DICK’S Sporting Goods has turned to Medallia to capture digital customer insights to understand their sentiment at important moments in their Ecommerce journey including what is needed to turn shopping carts into completed purchases. Voice of the customer insights from Medallia are tied into Adobe Analytics, empowering DICK’S to make measured decisions that will drive up click-through rates (CTR) and future revenue. With Medallia, DICK’S can better understand customer priorities and journeys and take actions to optimize them to create positive business outcomes. AkzoNobel to Ensure Dulux Decorator Stores Delight Customers - Showcasing its commitment to delivering top-notch customer experiences across its Dulux Decorator retail stores, the Dutch company, AkzoNobel has selected Medallia to help ensure its employees delight their paint-seeking customers.