Manhattan Associates Inc. Elevates In-Store Customer Service with Expanded Customer Engagement Solution
January 13, 2019 at 08:00 am EST
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Manhattan Associates Inc. extended the capabilities of its Customer Engagement offering with new in-store functionality. Part of the Manhattan Active™ Omni solution suite, these enhancements raise the bar on omnichannel customer service by giving store associates the tools and information they need to be able to offer advanced customer engagement functions like case management, interactive lookbooks, personalized marketing and communication, purchase history and lifetime value. The updated solution is embedded within Manhattan’s next generation Point of Sale solution to provide store associates with deep insights into customer trends and preferences, identify sales opportunities and support personalized engagement before and after the sale. Last year, Manhattan introduced Customer Engagement, the first product to combine unstructured data from customer conversations with structured order information to give service associates in the contact center a complete and accurate picture of each customer’s buying journey. Manhattan is adding to these advanced capabilities and making them available to store associates, equipping them with the tools and information they need to deliver exceptional customer experiences. Manhattan Customer Engagement’s intuitive and responsive interface displays all of the relevant customer and order information on both modern handheld devices and fixed station point of sale terminals currently used by store associates. With the expansion of Customer Engagement into the store, Manhattan Associates now offers holistic customer experience management to support every way that your customers engage – in the contact center, in the store, or online. The enhanced Customer Engagement offering is now available as part of Manhattan Active Omni. The company will be showcasing this and other solutions this week at NRF 2019: Retail’s Big Show in booth #3239.
Manhattan Associates, Inc. sells, deploys, services and maintains software solutions designed to manage supply chains, inventory and omnichannel operations for retailers, wholesalers, manufacturers, logistics providers and other organizations. The Company operates through three geographical segments: North and Latin America; Europe, the Middle East and Africa (EMEA); and Asia Pacific (APAC). It provides companies the tools needed to manage distribution and optimize transportation costs throughout their entire commercial network. Its solutions consist of software, services, and hardware, which coordinate people, workflows, assets, events, and tasks holistically across the functions linked in a supply chain from planning through execution. These solutions also help coordinate the actions, data exchange, and communication of participants in supply chain ecosystems, such as manufacturers, suppliers, distributors, trading partners, transportation providers, channels, and consumers.