新闻通稿 20140226

China Life further speeds up its claims settlement service

In response to the increasing service demands, China Life Insurance Company Ltd. recently announced that it would further integrate and optimize its existing claims settlement system to "speed up" claims settlement process and enhance customer service experience. According to the Company, this initiative covers the following areas: multi-channel express case report; unified claims settlement and benefit payment service nationwide; one-stop express settlement channel; delayed settlement compensation system; simplified claims settlement procedures; elite agent and high-end customers VIP services; and transparency of claims procedure and results.

distributed by