BCT-Bank of Charles Town, also known as The Community's Bank, announced it will digitize its commercial lending experience through a collaboration with Jack Henry & Associates, Inc. BCT has experienced rapid growth in recent years after investing heavily in digital banking solutions, namely their website, digital wallets, and mobile deposit features. Still, the bank's previous loan origination system had a manual backend process, leading to a burdensome experience for both borrowers and employees and a lengthy loan turnaround time. To continue growing, BCT needed a loan origination solution with a superior customer front-end and a seamless process, one that would boost efficiencies, enhance customer experience, streamline internal work efforts, and ultimately eliminate unnecessary costs.

With Jack Henry, the bank is gaining a centralized and flexible solution that enables lenders to make an informed credit risk decision, track and monitor individual loans as well as manage portfolios. The solution's all-digital loan origination, analysis, review, and portfolio management workflows will allow BCT to better serve both customers and small and mid-sized businesses in their community and beyond. Plus, the mobile capabilities will enable the bank to meet customers where they are by providing them with the option to bank and apply for loans on their own time.