Interactive Intelligence : to Host "Five Customer Engagement Trends Impacting Contact Centers in 2016" Webinar

--(BUSINESS WIRE)-- (Nasdaq: ININ), a global provider of software and cloud services for customer engagement, unified communications and collaboration, is hosting a free webinar titled, 'Five Customer Engagement Trends Impacting Contact Centers in 2016.'

This 60-minute educational webinar will be held at (EST).

The webinar is ideal for contact center managers, customer experience managers, IT professionals, and C-level executives. Attendees will learn:

• The driving forces behind the five trends and why they matter.
• Key insights into how to effectively prepare your contact center.
• What to budget for.
• Actionable guidance for which technologies will help and which to stay away from.

Webinar presenters will include guest speaker Forrester Research Vice President and Principal Analyst , and Vice President of Solutions Marketing .

A Q&A will follow the presentations, during which presenters will answer live audience questions. and Passios to help field questions will be McGee-Smith Analytics Founder and Principal Analyst , and Vanguard Communications Founder .

'With the vast majority of companies planning to compete primarily on the basis of the customer experience this year, customer engagement remains a huge focus for contact centers,' Passios said. 'We designed this webinar to give attendees insights and actionable advice to address key customer engagement trends, which range from customer demand for support across all channels, to the evolution of the cloud ecosystem.'

To register for this webinar, visit: http://c3.inin.com/five-customer-engagement-trends-2016?cid=701E00000015vjl&elqCID=1097.

About

(Nasdaq: ININ) provides software and cloud services for customer engagement, unified communications and collaboration to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 21-year history of industry firsts, 100-plus patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability and security. The company gives even the largest organizations an alternative to unproven solutions from start-ups and inflexible solutions from legacy vendors. Interactive has been among Software Magazine's Top 500 and Services Suppliers for 15 consecutive years, has received Frost & Sullivan's Company of the Year Award for six consecutive years, and is one of Mashable's 2014 Seven Best Tech Companies to Work For. The company is headquartered in and has more than 2,000 employees worldwide. For more information, visit www.inin.com.

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