Insight Enterprises announced the launch of Tech Hub powered by Insight, a virtually managed modern workplace services solution that reimagines the service desk to better support a radically different workplace and today’s cost-conscious business environment. Given work from anywhere requirements, dispersed end users need remote access and application support along with efficient break/fix services managed from afar. Yet, with the large majority (71%) of IT decision makers focused on reining in operational costs, according to an Everest Group market insight report, traditional IT support has become inefficient and expensive. Insight’s Tech Hub offers virtual self-service to employees with common tech issues. When more complex, Level 2 support is needed, a white-glove approach is available 24/7/365 across three different workplace models: Virtual – Remote employees can access comprehensive support and enhanced problem solving via a live, one-to-one remote appointment; Hybrid – Employees who live within commuting distance can access convenient, in-person support, even if they don’t visit the office regularly, or keep it virtual; In-person – In-office employees can access traditional walk-up support in your critical offices. In instances when employee devices fail, Insight’s Advanced Exchange program can reduce downtime by providing contactless lockers and IT vending machines to make device hot swaps simple and access to IT peripherals more convenient.