Insight Enterprises Announces the Launch of Tech Hub Powered by Insight, Virtually Managed Modern Workplace Services Solution
January 25, 2021 at 09:00 am EST
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Insight Enterprises announced the launch of Tech Hub powered by Insight, a virtually managed modern workplace services solution that reimagines the service desk to better support a radically different workplace and today’s cost-conscious business environment. Given work from anywhere requirements, dispersed end users need remote access and application support along with efficient break/fix services managed from afar. Yet, with the large majority (71%) of IT decision makers focused on reining in operational costs, according to an Everest Group market insight report, traditional IT support has become inefficient and expensive. Insight’s Tech Hub offers virtual self-service to employees with common tech issues. When more complex, Level 2 support is needed, a white-glove approach is available 24/7/365 across three different workplace models: Virtual – Remote employees can access comprehensive support and enhanced problem solving via a live, one-to-one remote appointment; Hybrid – Employees who live within commuting distance can access convenient, in-person support, even if they don’t visit the office regularly, or keep it virtual; In-person – In-office employees can access traditional walk-up support in your critical offices. In instances when employee devices fail, Insight’s Advanced Exchange program can reduce downtime by providing contactless lockers and IT vending machines to make device hot swaps simple and access to IT peripherals more convenient.
Insight Enterprises, Inc. is a technology company. The Company provides end-to-end digital transformation through a portfolio of solutions. It operates through three geographical segments: North America, Europe, Middle East, and Africa (EMEA), and Asia-Pacific (APAC). Its offerings in North America and certain countries in EMEA and APAC include hardware, software, and services, including cloud solutions. Its offerings in the remainder of its EMEA and APAC segments consist of software and certain software-related services, and cloud solutions. Its service offerings include software maintenance, vendor direct support services contracts, cloud / software-as-a-service offerings, insight delivered services, time and materials services contracts, fixed service contracts, one-call support service contracts, and third-party provided services. Its software maintenance agreements provide clients with the right to obtain any software upgrades, bug fixes and help desks and other support services.