IBEX Limited announced that Angel “Potski” Alvarez has been appointed President of ibex Philippines. In this key leadership position, Alvarez will build on the success ibex Philippines has achieved since he joined the company in 2017 as Senior Vice President of Operations and Philippine Country Manager. Under Alvarez's leadership, ibex has grown from 7,000 employees in 2017 to more than 10,000 and has doubled the number of ibex contact centers in the Philippines to eight, including the launch of the first major call center in Bohol in August 2019.

Alvarez spearheaded efforts that improved employee engagement, performance, and recognition; promoted diversity and inclusion; and drove annual revenue by double digits. Alvarez is a BPO veteran with more than 20 years of experience. Before ibex, Alvarez held operations and client services roles at Convergys, Stream Global Services, and eTelecare Global Solutions.

He began his career as a call center agent in 1998.