Five9, Inc. announced that a financial services company has selected the Five9 Virtual Contact Center (VCC) to support the growth of their contact center. To meet the evolving expectations of their customers the financial services organization transitioned to the Five9 cloud-based solution to implement a multichannel experience for their customers. The customer also implemented advanced reporting and analytics, and Five9 Workforce Management (WFM) powered by NICE, to gain valuable insights into their operation.

Primary reasons Five9 was chosen include: Advanced reporting and analytics; Multichannel solution (web chat, email, mobile, and social); and Five9 WFM powered by NICE.