eGain Corporation announced that ParetoLogic has selected eGain for Cisco Unified CCX for multichannel customer engagement. ParetoLogic wanted to implement a scalable customer engagement solution to support explosive growth across 192 countries. Knowing that the world has gone multichannel, the company wanted to enable smart, connected journeys to its customers across touchpoints.

After evaluating multiple alternatives, the company chose eGain since the solution offered proven scalability to support 800 resellers and millions of consumers in 10 different languages. Moreover, eGain offered out-of-the-box integration with Cisco Unified CCX, an important requirement for the organization.