Consolidated Communications Holdings, Inc. recently assisted Cerasis with the transition of its workforce to remote operations across three states. When the COVID-19 pandemic demanded that nearly the entire Cerasis team work remotely, Consolidated helped 90% of that workforce start telecommuting in less than a week. This quick transition involving about 200 employees enabled Cerasis to maintain business continuity so the organization could support customers during a time when it was essential to keep the supply chain moving. Cerasis uses data and technology to help its customers drive shipping efficiencies, gain visibility and support growth. To keep customers shipping and protect the supply chain, Cerasis must be able to serve customers without interruption. With the infrastructure already in place when the pandemic began, Consolidated immediately activated more licenses and trained the new at-home users so they could use ProConnect’s advanced collaboration features. ProConnect offers integrated HD audio and video, conferencing, messaging, screen sharing and file sharing available on PCs, browsers, tablets and mobile phones. The solution also allows Cerasis to easily onboard new employees. While working remotely, employees can forward calls to their cell phones and use the ProConnect UC-One app on their mobile devices or via the softphone on laptops and desktops. Employees can log into the Consolidated Communications portal without IT assistance. The IT and call center teams can easily change the company’s recorded message to update inbound callers about business changes.