BrightView : NBRI Recognizes BVLS and BVLD for Their Commitment to Customer Engagement
January 06, 2021 at 11:22 am EST
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The National Business Research Institute (NBRI) is pleased to welcome BrightView Landscapes Services (BVLS) and BrightView Landscape Design (BVLD) to the NBRI Circle of Excellence. The NBRI Circle of Excellence Award recognizes organizations that place a high value on Employee and Customer engagement. These organizations demonstrate their dedication by conducting best in class survey research with NBRI and taking action based upon the results. NBRI commends the leadership of these organizations for their commitment to the Continuous Improvement Process and recognizes their achievements with the Circle of Excellence Award.
To qualify for this honor, the organization must score at or above Stretch Performance at the 75th benchmarking percentile when measured against their industry, or the organization must improve 5 or more benchmarking percentiles in total company score over the previous research study, a statistically significant amount. It is no small feat to move an entire company's score of customer loyalty or employee engagement 5 or more percentiles, or to reach Stretch or Best in Class Performance levels.
'Customer Engagement drives Financial Performance,' said Dr. Jan G. West, Ph.D., CEO & Organizational Psychologist at NBRI. 'This award is a result of BrightView's dedication to measuring and improving their Customer Engagement.'
About NBRI:
NBRI conducts Employee, Customer, and Market Research for businesses, and uses this data to help organizations leverage these human factors to make improvements to operations and strategy. With its extensive experience across all industries, NBRI's research teams bring their clients a combination of deep industry knowledge and expert advice. NBRI's mission is to help their Clients set new standards of excellence in their industries. NBRI product offerings, such as the Root Cause Analysis, ensures their clients will focus on the most impactful issues.
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Brightview Holdings Inc. published this content on 06 January 2021 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 06 January 2021 16:21:04 UTC
BrightView Holdings, Inc. is a provider of commercial landscaping services in the United States. The Company designs, creates and maintains landscapes and provides comprehensive snow and ice removal services. The Company operates through two segments: maintenance services and development services. The maintenance services segment delivers a full suite of recurring commercial landscaping services ranging from mowing, gardening, mulching and snow removal, to more horticulturally advanced services, such as water management, irrigation maintenance, tree care, golf course maintenance and specialty turf maintenance. The development services segment provides landscape architecture and development services for new facilities and significant redesign projects. This segment services include project design and management services, landscape architecture, landscape installation, irrigation installation, tree moving and installation, pool and water features and sports field services, among others.