Avaya Holdings Corp. and Verint Systems Inc. announced an expansion of their partnership to introduce cloud deployments for Avaya Workforce Engagement Management, improving customer experience through operational intelligence in the contact center. Avaya‘s suite of workforce engagement capabilities can be deployed in any manner from on-premises to cloud services supporting public, private or hybrid deployment models.

Verint and Avaya, strategic partners for nearly 15 years, currently provide omnichannel and voice contact center and WEM solutions to tens of thousands of customers worldwide, ranging from small-to-medium businesses to large enterprises with thousands of seats. Avaya and Verint expect that their current offering will continue to satisfy a wide range of customer requirements, and ongoing co-development will further expand WEM capabilities. Avaya IX Workforce Engagement is a new offering introduced as part of the Avaya Intelligent Xperiences - or Avaya IX - solution naming architecture unveiled this week at the company's annual ENGAGE user group conference.

Based on input from customers and partners, the new naming will streamline Avaya's portfolio of solutions and reflect the wealth of experience Avaya brings to bear for customers as they transform digitally and move their solutions into the cloud.