Astea International Inc. : Brains II, Inc. is Ready to Deliver Even Smarter Service with Astea’s Service Management and Mobility Solution Suite

Selected Astea's Premier End-to-End Service Management Platform to Optimize Mobile Workforce; Reduce Service Costs; Increase Customer Satisfaction;Drive Revenues

HORSHAM, PA (January 10, 2012) - Astea International Inc. (NASDAQ:, a leading provider of manufacturer-independent IT maintenance services, has selected the Astea Alliance solution suite to further streamlinestrengthen their service business reinforcing their commitment to delivering superior service.

Brains II is a privately held company headquartered in Markham, Ontario which provides IT maintenance services in more than 100 cities across Canada. Customers largesmall rely on Brains II to help consolidate the ServicesSupport of their IT infrastructures for improved efficiency, manageability, flexibility, securitycost control. Brains II employs one of Canada's most experienced IT service teams nationwidecontinues to strategically optimize their service organization to help companies maximize their technology investmentsminimize the costsrisks associated with managing their IT infrastructure.

"Our ongoing successcompetitive differentiation is built by delivering superior service at a lower cost," stated Charles Hanna, PresidentCEO for Brains II. "We were looking for a robustproven solution that could provide us with the integrated service delivery platform necessary to further improve our exemplary service capabilities. After an extensiveexhaustive search for a service managementmobile workforce management solution, we found that Astea's deep domain expertise in conjunction with their robust solution offered the breadthdepth of functionality, on a single platform, that was the perfect fit for our organization's needs."

Brains II will be leveraging Astea's solution to:

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  • Provide field engineers with access to customer service history, equipment repair records, service contracts, product information, inventory, parts availability, addressdriving directions in order to ensure first time fix ratesprovide the best possible service in the most cost efficient manner.
  • Allow all work orders on the mobile device to be populated quicklyeasily, thereby eliminating time spent on manual data entryensuring accurate data capture.
• Increase Revenues
  
  • Seamless integration with Microsoft Dynamics GP will accelerate the invoicing process.
  • Provide field engineers with the toolsinformation to recognizecapture additional revenue opportunities.
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  • Call centerfield personnel are empowered with visual alerts, automatic escalation, scriptingquestion trees,a full-range of corporate knowledge stores at the tip of their fingers to optimize the customer interaction process.
  • Powerfuldynamic performance management capabilities give users, at any level, the tools they need to monitor key performance indicators to continuously drive financialoperational improvements.

Brains II selected Astea for their extensiveproven experience, over 30 years, in developingimplementing global service managementmobility solutions to enterprise companies in the IT Services industry. Additionally, the Astea Alliance solution suite provides end-to-end service management & mobility functionality, incorporating industry best practices all on a single platform, with ease of integration to Microsoft Dynamics GP. Astea's solution will provide Brains II with a comprehensiverobust mix of capabilities such as, , , , , , , , , , , that will help to further driveimprove the efficiencycosts of service delivery as well as support their strategic growthacquisition strategy.

"Brains II, Inc. is a perfect example of an innovative company that is constantly looking for ways to deliver value-addeddifferentiated services that continue to contribute to their goal in delivering superior service at a lower cost. We are delighted that they chose Astea," said Zack Bergreen, CEO of Astea International. "Astea's solution incorporates industry expertisebest practices to support an organization's total service operation on a single platform. We eliminate the need to have many disparate systems as our solution is a seamless service delivery platform, not a patchwork of systems stitched together, that makes it an ideal solution for companies looking to further streamlineoptimize their service delivery process from a single provider." 

Astea is the only solution provider that offers all cornerstones of service lifecycle management: customer management; service management; asset management; forwardreverse logistics management;mobile workforce management with enhanced workforce scheduling optimization. Astea's solutions are seamlessly orchestrated to shareleverage information throughout the service lifecycle - removing the traditional barriers between the fieldback office. With Astea's solution modularity, companies can introduce one module at a time or deploy a seamless information backbone across the entire service lifecycle continuum.

About Brains II
Brains II, Inc. is a leading provider of manufacturer-independent IT maintenance services to many of Canada's largest companies, outsourcers, resellersgovernment agencies. Our many service authorizationsbusiness partnerships ensure that we receive the most comprehensive manufacturers' technical support, which further strengthens our expertisethe support we provide to our customers. Since our incorporation in 1979, several strategic acquisitions, including Circle Computers (1995), Focus Technologies (1996), Memorex Telex (1997)NexInnovations' Technical Services division (2007) have enabled us to expand our range of services. The benefit to our customers is simple - Brains II is extremely well-positioned to help organizations maximize their technology investmentsminimize the costsrisks associated with managing their IT infrastructure. 

About Astea International
Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forwardreverse logistics managementmobile workforce managementoptimization. Astea's solutions link processes, people, parts,data to empower companiesprovide the agility they need to achieve sustainable value in less time,successfully compete in a global economy. Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction with faster response timesproactive communication, creating a seamless, consistenthighly personalized experience at every customer relationship touch point.
   Service Smart.  Enterprise Proven.

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© 2012 Astea International Inc. AsteaAstea Alliance are trademarks of Astea International Inc.  All other companyproduct names contained herein are trademarks of the respective holders.

Company Contact:
Debbie Geiger
Astea International   
Vice President, Marketing
215-682-2500
[e-mail]