Akamai and Plume Partner to Elevate the Broadband Subscriber Experience
January 27, 2021 at 08:30 am EST
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Akamai announced a new partnership with smart home services pioneer Plume. The partnership gives Akamai's entire global customer network, sales and go-to-market teams immediate access to Plume's services platform to accelerate the deployment of new and highly personalized smart home services for broadband subscribers. The partnership will also combine Akamai security and personalization services (SPS) mobile security suite and real time threat intelligence with Plume's consumer experience management (CEM) platform, comprising services and apps for residential internet control and security. Akamai SPS enables turnkey solutions targeted at communications service providers (CSPs) and mobile network operators (MNO) for their customers in the residential and small- and mid-sized business (SMB) markets. Plume's industry-leading CEM Platform and bundle of smart services are designed to equip CSPs to deliver an advanced layer of subscriber personalization and security, with optimized Wi-Fi performance and control over their internet services and applications. Powered by cloud and artificial intelligence, Plume's CEM Platform combines the benefits of a back-end support and operations analytics & insights suite––Haystack™–– with its highly personalized front-end services suite––HomePass––to enhance the subscriber's digital experience. Together, Akamai and Plume plan to offer a unified subscriber experience for digital services management for home and business. The combined global reach of the sales teams mean they are able to offer solutions designed to help increase ARPU, improve NPS and reduce operational costs through fewer support calls and truck rolls while also reducing subscriber churn.
Akamai Technologies, Inc. is the world's No. 1 supplier of Internet applications and content distribution acceleration services. The activity is organized primarily around 3 areas:
- content distribution: transmission, storage, and management of data flows, media content, electronic applications, etc.;
- development of applications on Internet sites: applications for recording user visits to sites, research, etc.;
- other: data management, distribution control, application performance measurement, secure content transmission, etc.
At the end of 2023, the group had a platform of more than 350,000 servers interconnected to more than 1,300 Internet access supplier networks worldwide.
The United States account for 51.7% of net sales.