Aer Lingus : 18 Jan 12 - Appointment of Customer Experience Executive

Aer Lingus Group plc ISE: EIL1 LSE: AERL Appointment of Customer Experience Executive Dublin & London, 18 January 2012: Aer Lingus Group plc ("Aer Lingus") announces the appointment of Andrew Cornish as Customer Experience Executive. Andrew will join Aer Lingus on 1

February 2012. The Customer Experience Executive is a newly created role and Andrew will be a member of the Aer Lingus Executive Team.
Most recently, Andrew served as Chief Executive of MDL Marinas Group. Between 2005 and 2010 he served as Managing Director and Group Board Director of Manchester Airports Group. This group owns Manchester, East Midlands, Bournemouth and Humberside Airports and is a profitable PLC with turnover of £360 million and staff of in excess of 3,000. Between 2000 and 2005, Andrew served as Managing Director, Mechanical Repair Division of Unipart Group of Companies, a privately held group supplying automotive components, logistics and business solutions, rail parts and procurements solutions. Between 1987 and 2000, Andrew served in a number of senior positions with Kodak, manufacturers of photographic products for the consumer and industrial marketplaces.
The Customer Experience function headed by Andrew will incorporate Aer Lingus' main customer facing teams: Inflight Services, Ground Operations and Catering. It will also incorporate the area of Brand & Product Management which will act as a customer advocate and ensure that our brand standards are being adhered to at all customer touch points.
Christoph Mueller, Chief Executive of Aer Lingus, commented: "We are delighted that Andrew Cornish is joining us as Customer Experience Executive. Bringing our customer to the centre of our decision making is paramount to creating an organisation of 'Great Care'. The Customer Experience Executive will represent the needs of the customer on the Executive Team and will be responsible for ensuring that our product proposition and delivery continue to meet the excellent standards being achieved at present. I wish Andrew and all of his team every success."

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