OMAHA, NE--(Marketwired - Jan 20, 2015) - EPIC Connections, Inc., a leading provider of customer engagement and contact center optimization, announced today a new client in its consulting practice group. EPIC's client currently has multiple under-performing contact center operations across the country. To assist them in achieving their business growth projections, the client has retained EPIC to optimize these operations in all areas of people, process and technology. In addition, the solution includes a plan to choose a new site for the client's centralized contact center to accommodate current and future business. To provide this service, EPIC partnered with Site Selection Group, LLC, a leading location advisory and economic incentive firm specializing in the contact center industry.
EPIC's client will leverage EPIC's four-step client engagement model, beginning with an assessment and planning phase to enable the seamless transition and development of the future-state model. The plan allows the client to align resources, requirements, and capital outlays across all design phases. Commenting on the process, Bill Pieper, President of EPIC Connections, stated, "As our client enhances and expands its contact center strategy, we are pleased to be able to bring demonstrated solutions and expertise to enable their success. Our experience providing value across all aspects of the planning process, combined with the Site Selection Group's expertise in location selection, proves to be a valuable solution for our clients."
King White, CEO, Site Selection Group, commented, "By evaluating workforce, economic incentive and real estate conditions, we are able to help companies optimize their contact center location decisions. We are pleased to align with EPIC to ensure that the overall project strategy results in the maximum return on investment for the client."
About EPIC Connections
Founded over a decade ago, EPIC is a leading provider of contact center outsourcing and consulting services. EPIC's clients represent small, medium, and Fortune 500 companies, including some of the most recognized brands in the world. EPIC offers clients turnkey outsourcing and managed services solutions, as well as consulting services in all aspects of contact center assessment, benchmarking, design, deployment, optimization and management to improve end-user satisfaction and client ROI. For more information, visit: www.epicconnections.com.
About Site Selection Group
Site Selection Group is a leading, independent location advisory and economic incentives firm providing solutions to corporations and communities across the world. SSG offers four core services to customers: Location Advisory Services, Economic Incentive Services, Corporate Real Estate Services and Economic Development Consulting. SSG's mission is to align the needs of corporations with the optimal locations in order to provide the absolute maximum economic benefit. For more information, visit: www.siteselectiongroup.com.
