Respondents rated Data Dimensions highly in the company’s 2014 customer satisfaction survey, with more than 90 percent of respondents ranking their experience with the company as positive.
Data Dimensions, a leader in the field of business process automation, asked respondents to rate their experience based on nine key metrics, including expertise and professionalism of staff, timeliness and effectiveness of problem resolution, performance against Service Level Agreements (SLAs), return on investment, and overall customer service satisfaction. On a scale of one to five (with five being excellent), Data Dimensions earned an average score of 4.20.
Survey respondents were offered the option of commenting on their experience with Data Dimensions. Here’s a sample of what they said:
“The Data Dimensions team is committed to excellence. I am always highly satisfied with our relationship. I have recommended Data Dimensions many times in the past and will continue to do so.”
“Data Dimensions has been an excellent partner to date. They have been receptive to changes in process and scope of services.”
“I have worked directly with Data Dimensions supervisors and adjudicators for several years. I am impressed with Data Dimensions’ commitment to meeting our needs as they enable us to achieve our performance goals. The Data Dimensions staff is dedicated to providing us with a high quality product which helps us meet the needs of our customers.”
“We are very pleased with the response to our customer satisfaction survey,” said Data Dimensions President and CEO Jon Boumstein. “The strong scores reinforce our commitment to delivering exceptional service to our clients and maintaining our team’s high standards of professionalism, expertise and dedication to quality.”
About Data Dimensions
Since 1982, Data Dimensions has been helping clients better manage business processes and workflows by bridging the gap of automation, technology, and physical capabilities. As an innovative leader in the area of information management and business process automation, we provide a complete range of outsourcing and professional services including mailroom management; document conversion services; data capture with OCR/ICR technologies; physical records storage and electronic retrieval services through our state of the art Tier III data center.
Data Dimensions is a portfolio company of HealthEdge Investment Partners, LLC. HealthEdge is an operating‐oriented private equity fund founded in 2005. HealthEdge’s investment team has over 100 years of combined operating experience as operators and investors. For more information on HealthEdge, visit healthedgepartners.com.
To learn more about Data Dimensions and its initiatives, visit www.datadimensions.com or call 1-800-782-2907.
Driven by people, powered by technology®
