Todd Dinofa

Founded in 1992, Eastern Research Services, LLC (ERS) is one of the nation's largest independent, bilingual (English and Spanish) telephone data collection companies. More than 150 market research firms, research suppliers, advertising agencies and polling companies of all sizes rely on ERS daily for high quality data collection and value-added services. Headquartered in suburban Philadelphia, ERS operates four call centers, including three in the El Paso, Texas area and a fourth near Tampa, Florida. All told, ERS's production capacity includes 400 CATI stations running CfMC Survent and SPSS Quancept interviewing software packages, allowing rapid turnaround of high quality research data. With more than 800 dually-fluent telephone interviewers, ERS's Bilingual Research Services division allows for language of choice interviewing in real time -- the most accurate methodology for telephone data collection among Spanish-speaking Americans. ERS's Texas facilities represent the largest Spanish-speaking data collection facilities in the U.S.