Kyndryl : How retailers can use AI to boost business

The retail industry is going through a rapid transformation. Artificial intelligence has emerged as a crucial force in this change, enabling retailers to reshape every aspect of their business, from managing inventory to enhancing customer experience. As retailers strive to remain competitive, AI tools and solutions offer many growth opportunities. In fact, the future of AI in retail is focused on creating more seamless operations for retail workers and increasing sales while reducing selling, general and administrative expenses.

Here, Kyndryl's Senior Vice President of Retail, Holly Hickey, and Chief Technology Officer of Retail and Travel, Kayla Broussard, discuss how AI-powered retail solutions transform the shopping experience by providing personalized interactions, predicting consumer behaviors and reducing costs.