LivePerson announced the launch of new capabilities, partnerships, and integrations that connect and orchestrate customer conversations at scale. With these solutions, LivePerson's award-winning open platform effortlessly integrates into enterprise technology architecture and intelligently orchestrates large language models, AI, and human agents across voice and messaging to provide more personalized customer experiences. Based on decades of expertise built from working with the world's top brands ?

and informed by billions of real customer interactions ? these new offerings will debut at the company's Spark virtual launch event on May 23, 2024. LivePerson's enhanced Conversation Orchestration capabilities help enterprises reap the ROI of data and AI, avoid vendor lock-in, and consolidate best-of-breed systems: Bring Your Own LLM: integrates a wide range of LLMs into the Conversational Cloud, giving brands control over cost, performance, compliance, and security.

From commonly used models (OpenAI, Google, Meta, Cohere) to custom and in-house LLMs, this broad compatibility gives businesses more options and command over their strategic use of AI. Bring Your Own Bot: allows third-party bots (including IBM Watson, Google Dialog Flow, Amazon Lex, or Microsoft) to seamlessly contribute to customer conversations alongside human agents and LivePerson-powered AI agents. AI Agents for routing and data collection: address specific challenges in the contact center through the power of generative AI, replacing rigid, rules-based traditional bots that frustrate customers.

The Routing AI Agent intelligently guides customers to the right bot or human, while the Data Collection AI Agent conversationally collects information from customers to help them better. Conversation Orchestrator: harmonizes data signals across enterprise systems ? including NLU, CRMs, CDPs, customer analytics, and more.

This flexible solution can be used to conduct critical use cases ranging from agent coaching and AI content moderation to intelligent routing and increased self-service options.