Integrated Report 2023
Orange Polska
2 | 3 | |
Table of Contents
Integrated Report
Orange Polska
2023
About our Group | 5 | |
Message from our CEO | 6 | |
Our company | 8 | |
Orange Group mission | 9 | |
Orange Polska in 2023 in numbers | 10 | |
Our value creation model | 12 | |
Strategy | 41 | |
Q&A with Liudmila Climoc, CEO and President of Management Board | 42 | |
.Grow Strategy (2021-2024) | 44 | |
Orange Polska in 2023 | 61 | |
Q&A with Jacek Kunicki, Orange Polska CFO | 62 | |
2023 achievements on track with .Grow strategy | 64 | |
Outputs & outcomes | 65 | |
Financial review | 83 | |
2024 Outlook: towards completion of .Grow goals | 89 | |
Orange Polska on the Warsaw Stock Exchange in 2023 | 91 | |
ESG Management | 95 | |
E | Climate and environment | 96 |
S | Human capital | 110 |
S | Communities | 121 |
S | Customers and users | 133 |
G | Governance | 140 |
G | Risk management | 212 |
Appendices | 229 | |
About our report | 230 | |
Selected financial data | 240 | |
GRI Index Table | 252 | |
Taxonomy | 266 | |
Glossary | 290 |
Integrated Report | |
4 | 5 | Orange Polska |
2023
01
About our Group
6 | 7 | 01 About our Group |
Message from our CEO
Integrated Report
Orange Polska
2023
Dear Stakeholders,
Welcome to another edition of Orange Polska's integrated annual report, in which we present both the financial and non-financial results of our business activities in 2023. Combining all these aspects into one document allows us to show you our performance in a wider context, and discuss how we create value for our various stakeholders at the same time as building a more sustainable business for the long term.
In 2023 our business has, once again, demonstrated its strong fundamentals. We delivered on our annual objectives and made a real progress in all pillars of our .Grow strategy. It was achieved in a demanding macroeconomic environment of very high inflation and close to zero GDP growth. Moreover this was combined with intensive market competition especially in fibre and convergence. I encourage you to look into the report for details.
On becoming CEO of Orange Polska, I was very pleased to see that values of
a sustainable and responsible approach - values that take into account our impact on the environment and society - are so high among the Company's priorities; they are, in fact, written into our DNA. I am strongly convinced that true economic development must combine financial and non-financial aspects of business.
Last year was a particular year for the pillar of our strategy related to responsibility. Reduction of our CO2 emissions significantly accelerated, as we benefitted from a portfolio of contracts for renewable energy. Versus reference year 2015, they were lower by 79%. We have met our 2025 strategic goal two years in advance. We have also increased our focus on scope 3 CO2 emissions. As part of our busy social agenda, in 2023 we completed our three-year flagship social programme called Lesson:Enter, in which more than 80,000 Polish teachers mainly from small towns and villages enhanced their digital skills. We have continued our education programmes for children and seniors aimed at reducing their socio-digital exclusion.
Looking forward, we are pleased that the economic environment is gradually improving with inflation falling to low single digits. We also hope that unblocked EU funds will stimulate business activity in Poland and our future project pipeline. 2024 will be the last year of implementation of the .Grow strategy. We are determined to reach all its objectives and we use this time to work on a new strategic plan, which I am sure will be a platform for us to further increase value for all our stakeholders.
Liudmila Climoc
President and CEO of Orange Polska
8 | 9 | 01 About our Group |
Our company
number of shares held | % share in the capital | |
ORANGE S.A. | 664,999,999 | 50.67% |
Allianz Polska OFE and Allianz Polska DFE pension funds* | 106,592,183 | 8.12% |
Nationale-Nederlanden Open Pension Fund* | 73,924,979 | 5.63% |
Other shareholders | 466,840,318 | 35.58% |
Total | 1,312,357,479 | 100% |
Convergent value strategy focused on the household & new wholesale strategy to maximise value
#OrangeGoesGreen Safe digital inclusion People and diversity
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Orange People
Integrated Report
Orange Polska
2023
Next level of ICT accelaration...
...enhanced by 5G as a catalyst for new business
Digital transformation
Simplification & efficiency
Orange Group mission
Orange Polska is a leading telecommunication provider in Poland, operating in all segments of the Polish telecom market, and a leading player in the ICT market. The Group owns the largest telecom infrastructure in Poland, providing a broad portfolio of products and services for individual, business and wholesale customers on fixed and mobile networks. We are the biggest fixed-mobile convergent operator in Poland based on FTTH technology. For business customers we offer a unique end-to-end solutions combining connectivity and IT and integration services.
Orange Polska is 50.67% owned by Orange S.A., one of Europe's leading telecom operators. Orange Polska's success is founded on a portfolio of competitive products, a powerful, proactive sales force and outstanding customer care, supported by a robust infrastructure and highly motivated employees. Co-ordinating our efforts around
Orange Polska shareholders*
35.58% | 50.67% | |||
5.63% | 8.12% | |||
Orange S.A.
Allianz Polska OFE, Allianz Polska DFE Pension Funds
Nationale-Nederlanden Open Pension Fund
Other shareholders
As a trusted partner, Orange gives everyone the keys to a responsible digital world.
Our values
a lean, agile operating model will ensure that we deliver healthy and sustainable returns to our shareholders.
From recovery to sustainable growth
In June 2021 we presented our .Grow strategy for 2021- 2024. It was a successor of previous strategy called Orange.one, which was successfully concluded in 2020. Orange.one was a breakthrough strategy which allowed us to reverse multi- year negative trends in sales and profitability, and deliver turnaround. The .Grow strategy is an evolutionary step to
- Information on April 19, 2024
stimulate and accelerate sales and profit growth, while laying the foundation for growth beyond 2024. Despite numerous headwinds, coming mainly from the macro environment, and intensifying competition, Orange is perfectly on track with all its financial and operational ambitions. 2024 is the final year of implementation of our .Grow strategy.
Close
-
I'm close
to the customer - I'm close to the team
- I build relations based on trust & respect
Simple
- I constantly simplify
- I work in agile and effective way
-
I communicate
in an open & effective way
Positive
- I collaborate
- I appreciate the work of others
- I share passion and I care about the world around
Bold
- I challenge the status quo & propose improvements
-
I experiment
and take appropriate risks - I look for innovation
10 | 11 | 01 About our Group |
Orange Polska in 2023 in numbers
Integrated Report
Orange Polska
2023
Revenues
PLN 12.97 bn
+3.9% yoy
EBITDAaL
PLN 3.18 bn
+3.3% yoy
Net income
PLN 818 mn
+13% yoy
eCAPEX
PLN 1.56 bn
Cash dividend
PLN 0.48 per share
+37% yoy to be paid in 2024 from 2023 profits
Market cap at year end
PLN 10.7 bn
+23% yoy
ROCE* 7.6% +110 p.p. yoy
Net debt to EBITDAaL
1.1x
64% | 5.8k children & almost |
yoy CO₂ reduction | 23k teachers |
in digital education programmes |
74% renewable | 9,368 employees |
electricity | in FTEs incl. NetWorks |
as % of total electricity | |
consumption |
Convergent | Mobile | Fixed | TV | Fixed |
customers | accesses | broadband | customers | voice lines |
(B2C) | (SIM cards) | access (retail) | in '000 | (retail) |
in '000 | in '000 | in '000 | in '000 |
-10% yoy
Organic Cash Flow
PLN 1.17 bn
+43% yoy
-0.2x yoy
almost 5.5 mn
phishing attempts blocked by our CyberShield
1,700
(+4.6% yoy)
17,628
0.0% yoy)
o/w mobile handsets 8,941
(+2.5% yoy)
o/w pre-paid 4,485 (-11% yoy)
2,821
(+0.6% yoy)
o/w fibre 1,349 (+15% yoy)
945 (-1.0% yoy)
o/w IPTV customers 886
(+7.9% yoy)
2,428 (-5.6% yoy)
- pre-taxROCE
12 | 13 | 01 About our Group |
Our value creation model
Integrated Report
Orange Polska
2023
Orange Polska creates value for its customers by providing a friendly and effortless customer experience. We do this by supplying unmatched connectivity, and by selling a broad portfolio of innovative convergent, mobile and fixed products and services, supported by
External environment
Risk management | ||||
Key resources | Our business model | |||
OutputsEects - KPI
a proactive sales force, outstanding customer care, and highly motivated employees. Satisfied customers provide the revenues and profits the Company needs to reinvest in the business, ensuring continued value creation for all our stakeholders.
Natural | Spectrum is necessary | ||
> | frequency | ||
to render our services | |||
> | energy | ||
> | climate | We optimize use of energy | |
and diversify its sources | |||
Unmatched data connectivity for households and business:
- Providing best connectivity
- Delivering a palette of services adjusted to customer needs
> | 8m households with access to our bre |
> | 5G rollout at full pace |
> Solid expansion of customer bases | |
coupled with good ARPO growth |
As the climate neutrality is a challenge for the whole world and we are actively reducing our impact on the environment, we perceive "Climate" as our natural resource.
Financial | ||
> | debt | We aim to preserve sound |
> | equity | |
balance sheet structure | ||
Manufactured | Our activities require | ||
> | network infrastructure | ||
> | software systems | signicant manufactured | |
> | distribution channels | capital | |
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Eortless and friendly customer experience:
- Optimal sales channel mix
- Making customer journey easy and friendly
VALUE CREATION
FOR ALL STAKEHOLDERS
> | 20% of sales through digital channels |
> | 604 POS of which 23% adapted for |
customers with disabilities |
Human
and intellectual
- employees
- innovations
- customer and market knowledge
Social
and relationship
- relations with the market regulator, state institutions and the investor community
- business partners
- brand
- social impact
Skilled employees and knowledge about our customers and market is crucial to our success
We care for good relations with all our stakeholders
Orange brand strong globally and locally
> | RESPONSIBILITY | POTENTIAL | E | ||||||||||||||
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GER |
Full chain for digital transformation for companies:
- Best integrator and digital service provider
Acting in eective
in responsible manner:
- Focus on eciency
- Management of the impact on the environment
- Impact on society
- Being digital and caring employer
Outlook
- Unique service oer combining
connectivity and IT and integration services
- +14% yoy IT&IS revenues
- CO2 emissions (scope 1+2) down 79% vs benchmark year 2015
- 92 Orange Studios in villages and small towns
- 5.8k children in 2023 educational programmes
- 6.5k seniors in 2023 online courses
Internal environment
14 | 15 | 01 About our Group |
Integrated Report
Orange Polska
2023
Key resources
Natural
Spectrum
Orange Polska is Poland's leading telecommunication provider, operating in all segments of the Polish telecom market and holding licences for blocks of spectrum in
800 MHz, 900 MHz, 1800 MHz, 2100 MHz, 2600 MHz and 3500 MHz frequencies. Spectrum is a scarce and unique natural capital, to which access is regulated at the national and European Union level. Our access to the spectrum required for rendering telco services is at the regulator's discretion. The amount of spectrum that is at our disposal influences the competitiveness and quality of the services we render.
Energy
Expansion of the telecommunications infrastructure in response to the growing demand for information flow entails higher demand for electrical energy in our industry. In order to compensate for this environmentally unfriendly trend, we take steps to optimise energy consumption. We also reduce electricity consumption through replacement of older technical devices with modern energy-efficient ones, modernisation of cooling systems, introduction of energy saving functionalities, and so on. Electricity consumption is also the main contributor to own greenhouse gas emissions in the digital sector.
Climate
Electricity is the backbone for the functioning of the digital sector, especially operation of telecommunications networks. Poland's power generation is mainly based on coal, so
the only reasonable way towards a sustainable reduction in our climate (carbon) footprint is increasing the proportion of renewable energy in our energy mix, coupled with
the optimisation of the energy consumption volume.
Climate neutrality seems the most important challenge for the humanity nowadays. Each company should take responsibility for both its own emissions and emissions across its value chain. The overall objective for Orange Polska is to achieve net zero carbon already by 2040 for all emissions (both its own and in the entire value chain). This is aligned with Orange Group's global climate goals that pursue the Paris Agreement objective to limit global temperature
rise to 1.5 degrees Celsius by the end of the 21st century. In the first stage we focus mainly on reducing our own CO2 emissions by at least 65% by 2025 versus 2015.
We steadily increase the share of renewable energy in our energy mix, contracting it directly with its producers on a long-term basis. In parallel, we optimise energy consumption, as energy efficiency is the other crucial element in reducing our climate footprint.
Financial
Debt and equity
We aim to maintain a responsible capital structure to support our business operations and finance capital expenditures. Equity and debt are balanced to remain within the frame
of a safe financial structure and good credit standing. Since 2014, our external funding needs have been sourced from our majority shareholder Orange S.A. Such a policy allows for synergies in processes and cost efficiencies, as Orange S.A. is one of the largest telecom companies in Europe with ready access to a broad range of financing sources. The funding is provided on an 'arm's length' basis, supported by market benchmarks. Our entire debt is denominated in the local currency and is insensitive to currency fluctuations. Our leverage is closely monitored and the ratio of net financial debt to adjusted EBITDAaL is a key measure of our financial structure and liquidity.
Manufactured
Network infrastructure
Our activities require significant manufactured capital: our mobile and fixed line networks, service platforms and IT systems are the foundations of the products our customers rely on. Maintaining a reliable and fault-free network is critical to our business success. We have to respond to changes in technologies and invest in the right mix of technologies
- for example, over the previous decade we were making significant investments in the rollout of the fibre network. This is necessary for us to stay competitive in the market and be in a position to offer the best convergent services. Over the last 10 years we have invested over PLN 24 billion in fixed assets.
Software
We run a number of service platforms that combine our network and IT resources to underpin many of the key products we offer. Our internal IT systems enable us to manage our processes, handle customer information and deliver our products and services.
Distribution channels
We reach our customers and sell our products through various distribution channels: traditional points of sale (POS), telesales, active sales, alternative channels and on-line sales. This wide distribution network ensures that everyone has access to our products and services. Our distribution network is constantly evolving in line with changing customer preferences with increasing share of digital channels.
We have more than 600 points of sale all over Poland,
of which more than 20% have been adapted to the needs of customers with disabilities.
Human and intellectual
Employees
Engagement of adequately skilled employees plays a critical role in achieving our business goals. We invest in our people, so they can succeed and contribute effectively
to our business. We value diversity, providing equality
of opportunities which we believe leads to a higher skills-set and higher innovation - diverse workforce fosters greater innovation, helps us to better understand and serve our
customers, and empowers our people to deliver their best. At the end of 2023, Orange Polska Group had 9,368 employees, while outsourced staff numbered 2,533.
Innovation
We have created Orange Innovation Poland to support research and development of new technologies and innovations. It is part of the Orange International Innovation Centers, which includes over a dozen research and development (R&D) centres and laboratories. Orange Innovation Poland co-operates with external partners, including EU partnership, to develop, select and implement innovations, undertaking R&D tasks for both Orange Polska and the Orange Group. Any financial settlements between Orange Polska and the Orange Group are done on an 'arm's length' basis, supported by market benchmarks. R&D
and co-operation with start-ups within Orange Fab are very important to our business. We spend around PLN 50 million on research and development annually. We follow the Open Innovation model. As a result, our social impact is not limited to the direct influence of our innovations
on the lives of people and communities, but is also reflected in the transfer of know-how to our partners.
Knowledge about customers and market
Knowledge about our customers and our market is crucial to our success. Building trust and loyalty among our customers and giving them what they want is vital to our sustainability in a highly competitive industry. The voice of our customers has a major influence on our business decisions. To deliver unmatched experience throughout the customer journey, we engage in an active dialogue with our customers
on different levels.
We conduct comprehensive surveys which compare our offers, products and network quality to those of our competitors. Our managers are engaged in various initiatives to solve customers' problems and to better understand our own strengths as well. They also help frontline employees to understand the customer perspective.
16 | 17 | 01 About our Group |
Integrated Report
Orange Polska
2023
Social and relationship
Brand
Orange - strong globally …
No matter where we develop our activities, Orange's philosophy remains the same: to make technology accessible to the masses. We adapt to each requirement to offer our customers the best possible experience in each of the 26 countries where we operate.
... and leading in Poland
According to external market research conducted in December 2023 (by PBS Research Agency), Orange was the first choice brand for Polish consumers with respect to Mobile voice (27%), Mobile broadband (24%), Fixed broadband (25%), Packages (24%) and Fibre (27%).
We are optimistic about technology, while making it accessible to as many people as possible. The new signature "Orange is here", introduced in April 2024, forcefully expresses Orange's commitment to being a trusted player, present for its customers at every stage of their journey and in all circumstances. It also expresses the Group's determination to offer its customers ever more adapted and innovative solutions, offering real added value at the best price. The new signature encapsulates the relationship we want to have with our customers - to be more simple and more close to their everyday lives.
We act responsibly, taking care of the development
of circular economy services in the field of customer devices, telephones, modems and TV set-top boxes. We extend
maintain a constructive dialogue with the telecom regulator and local authorities. As a listed company we take care of our investors and the financial community by providing transparent communication of our financial results and engaging in a direct dialogue with them.
Relations with business partners
Orange Polska is a partner or a member of a number of industry, business and social organisations. We want our relations with our suppliers and business partners to be based on transparent long-term relationships and adherence to ethical standards and principles. We co-operate with both global vendors and local market players. Our activities include both one-off purchases and long-term contracts with more than 3,000 suppliers. We follow a competitive and open procurement policy, which is ensured by the Procurement Process Rules. The document includes procurement procedures which regulate supplier selection, contracting and confidentiality, and address potential conflicts of interest. Our principles of co-operation with suppliers regarding social, ethical, environmental and human rights issues are contained in the Code of Conduct for Suppliers, which is a part
of contracts.
Social impact
It is important for us to maximise Orange Polska's positive social impact and minimise any negative consequences, which is why we have created a corporate social responsibility (CSR) strategy. Combating socio-digital exclusion is an important element of this strategy, involving not only access to new technologies but also education, particularly of young web users as well as residents
Business model
Licences and regulations
To be able to provide mobile telecom services we require access to radio spectrum. The amount of spectrum that is at our disposal influences the competitiveness and quality of the services we render and ultimately the customer experience. This is especially important in the light of huge growth in mobile data consumption.
In order to continue to assure the best customer experience we need to continuously optimise our effective use of spectrum. In 2023, we started to switch off 3G technology in Orange Polska's network and allocate the freed frequencies to 4G. It will enable us to increase the network capacity and enhance the quality of data services, particularly in non-urban areas. The process is to be carried out in stages in 2024 and 2025.
Due to delays in the distribution of the 3400-3800 MHz spectrum band we implemented and expanded Dynamic Spectrum Sharing (DSS) in the 2100 MHz band, which allows dynamic allocation of spectrum resources to 4G or
5G as required. Over 7300 stations enabled such 5G service for Orange Polska's customers at the end of 2023, ensuring almost 60% population coverage.
At the end of last year we acquired a 100 MHz frequency block in the 3400-3800 MHz band (C-band). In the beginning of 2024, upon receiving radio licences, we launched the first base stations operating in this frequency. The new bandwidth has almost doubled our spectrum resources that we use to provide mobile services in various technologies. Owing to
its characteristics, it is a capacity band, which, above all, will
enable us to increase markedly the capacity of our network and manage more effectively the ever growing data transfer, ensuring the best connectivity to our customers. But due to the fact that this is the first spectrum allocated fully to 5G, it is also a coverage layer which in short term should enable 25% of Polish population to be within the range of enhanced Orange mobile broadband services.
Future 5G spectrum
The primary spectrum for the 5G technology includes
the already allocated 3400-3800 MHz band (C-band), which will greatly relieve mobile networks in urban areas (capacity band). The next one to be allocated is the 700 MHz band, which will significantly enhance the service quality in semi- urban and rural areas (coverage band). The consultation process on this spectrum allocation is expected to begin this year. New low band allocation will allow Orange to increase significantly the coverage of 5G services and service quality in rural areas. It is crucial for the distribution of this band to investigate the existing and potential interference due to the different use thereof outside the European Union. The negative impact from the Ukrainian side may be particularly significant, as this band is still used there for TV broadcast purposes.
Allocation of other future 5G bands, including mmWave spectrum (e.g. 26-28 GHz), has been the subject of recent public consultation, but taking into account the unreadiness (and a delay of readiness) of the overall environment (particularly devices) and focus of investments in the C-band and 700 MHz, there is no pressure for distribution of this spectrum in less than 2-3 years from now.
their lives thanks to caring for them under four initiatives: recycling - repurchase, repairing them (regeneration - repair), transferring for renewal and further use (renovation
- renewal), and care for responsible disposal at the end of life (recycling - return). Thanks to these initiatives, we contribute to lower consumption of raw materials and energy and less greenhouse gas emissions.
Relations with market regulator, local authorities and the financial community
Good relationships with our key stakeholders are vital to
the success of our business. To us, this means building trust, readiness for dialogue, and keeping in touch on an ongoing basis. In particular, it is essential for us to establish and
of small towns and rural areas and seniors. We believe that teaching people to use new technologies for both their own benefit and that of the community is just as important as providing the technologies themselves. Through its initiatives the Orange Foundation has been encouraging people to gain knowledge, participate in culture and build communities with skilful use of the internet and digital technologies. This knowledge not only improves quality of life and contributes to society as a whole, but also benefits the long-term development of our business.
Current distribution of frequencies for the 700-2600 MHz and 3400-3800 MHz bands
18 | 19 | 01 About our Group |
Details of telecommunications licences are as follows
(in PLN millions) | Acquisition | Years to | Net book value | |
date | expiration (2) | |||
At 31 December 2023 | At 31 December 2022 | |||
800 MHz | 2016 | 7.1 | 1,448 | 1,662 |
900 MHz | 2014 | 5.6 | 132 | 156 |
1800 MHz | 1997 | 3.7 | - | - |
1800 MHz (1) | 2013 | 4.0 | 64 | 80 |
2100 MHz | 2022 | 14.0 | 328 | 352 |
2600 MHz | 2016 | 7.1 | 56 | 63 |
3600-3700 MHz | 2023 | 14.9 | 549 | - |
Total telecommunications licences | 2,577 | 2,303 | ||
- Licence held under agreement with T-Mobile Polska S.A.
- Remaining useful life in years as at December 31, 2023.
with Światłowód Inwestycje (in which Orange Polska has
50% stake), which will build fibre network mainly in low or mid competition areas for ca 1.7 million households in the next few years. At the end of 2023, we used the infrastructure of 59 operators (including Światłowód Inwestycje) for over 4.2 million households.
Orange Polska's mobile network services are broadcast from over 12,300 base stations with over 99% of them offering 4G LTE broadband data, covering almost 100% of the population and 98% of the country's territory. In response to the growing demand for high-speed internet access, Orange Polska has continued a comprehensive radio network modernisation project. The project involves replacement
of active equipment on base stations with devices that meet the predefined technological standards and are highly energy-efficient. As a result, the modernised base stations enable the provision of 5G services in the Dynamic Spectrum Sharing (DSS) mode, support 4x4 MIMO technology
Integrated Report
Orange Polska
2023
We are also awaiting allocation of 700 MHz, plans of which have been announced by the Regulator (for more details see the Licences and regulations section above).
Network reliability and resilience requires the constant upgrade of self-healing network mechanisms and continuous quality monitoring. We are capable of monitoring service quality not only at the statistical level but also from
the perspective of an individual customer. We are proactive in our approach and respond before parameters start to deteriorate, preventing network congestion, thus ensuring the same connectivity experience, whether customers use our mobile or fixed networks.
Network security as our top priority
Cybersecurity remains a top priority for us. For over 25 years, within our structures we have had a team dedicated to
the security of internet users in Poland: CERT Orange Polska. Our experts have been supported in their daily efforts by
Network
The largest network infrastructure in Poland
As the former incumbent operator, we have the largest network infrastructure in Poland, supporting both fixed and mobile services. It includes around 15,640 km of fibre in backbone, 94,506 km of fibre in aggregation network and more than 344,157 km of access copper network. The access network is predominantly built in copper technologies: fibre accounts for around 169,934 km (incl. Światłowód Inwestycje JV, in which Orange Polska has 50% stake), although it is growing rapidly in line with our intensive fibre investment plans.
Fibre is also increasingly used to connect our mobile base stations, on the one hand to boost our capacity to accommodate growing data consumption, and on the other to ensure greater reliability of the network. In 2023, additional 100 base stations were connected via fibre. At the end
of the year, about 63% of our mobile base stations were connected to the backbone through fibre. Mobile and fixed networks share not only cable infrastructure but also higher network layers like core, control and service platforms. We will gradually transition our network to be fully IP-based in the years ahead, which will require the elimination of certain network elements (e.g. PSTN stacks).
Chart: Length of fibre access network (in '000 km)
* includes Światłowód Inwestycje JV, | 169.9 |
in which OPL has 50% stake | 126.6 | ||||
83.7 | 100.9 | ||||
56.6 | |||||
3.5 | 16.6 | 29.7 | |||
2016 | 2017 | 2018 | 2019 | 2020 | 2021* 2022* 2023* |
To ensure the best connectivity and optimal resource allocation, we take the specifics of local markets into account. At the end of 2023, almost 8.0 million households, or over 50% of all households in Poland, were within
the reach of our fibre services. Until the end of 2020, we increased our footprint mainly by expanding our own network, whereas since 2021 we have been more reliant on partnerships, while our own network rollout has been limited to projects implemented within the Digital Poland Operational Programme. One of our key partnerships is that
on the 1800 MHz/2100 MHz bands and enable the 4G activation on the 900 MHz band. In the future they will also enable the provision of 5G services on other bands which are currently held by the Company. Until the end of 2023, the Company was offering 5G services only basing on the DSS functionality; after the successful completion of
the C-band auction, we initiated 5G services in this dedicated band in January 2024.
In line with the auction commitments, Orange Polska should launch at least 3,800 base stations within 48 months
after the delivery of the licence. In addition to quantitative commitments, the licence decision imposes also a number of coverage and quality requirements regarding data transmission capacity targets for the certain percentage of Poland's area and households, as well as selected national and regional roads and railway lines. Different network capacity and coverage requirements have been set for specific periods (of one to seven years). These obligations are exclusive of communes (gminas) in the direct vicinity of the border with Russia, Belarus and Ukraine due to restrictive international co-ordination requirements. Like with other technologies, we intend to share the 5G network with T-Mobile, which will enable the significant optimisation of the use of network resources and increase the efficiency of the network operation. Our plans for 2024 assume that Orange Polska's customers will be able to use around 3,000 locations with C-band by the end of the year.
an in-house solution developed by this team, CyberShield. Nowadays, it is an integral component of our network, and it is supplied from multiple sources and supported by artificial intelligence. It has become an indispensable element of security in Poland's cyberworld and has proven very effective, protecting millions of internet users annually against loss of data or money.
We want also Polish companies to easily exploit
the opportunities offered by digitisation. Yet, this requires adequate security. We ensure such security to users at all levels: terminals, networks, infrastructure, applications and data processing.
We have been consistently educating about and raising awareness of this issue. For over a decade, we have encouraged our customers to make use of the experience of our experts in ensuring corporate cybersecurity. In 2023, we received the Trusted Brand Award in the Digital Walls category as a company offering the best set of corporate cybersecurity services and solutions. The award has been granted by Polish entrepreneurs in the nationwide voting held by Kantar Polska.
Internet users can always count on the assistance and support of CERT Orange Polska's experts. Any suspicious messages can be sent by email to cert.opl@orange.com or by SMS to 508 700 900. It only takes a moment, but it can speed up blocking of confirmed phishing websites and help protect other internet users.
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Orange Polska SA published this content on 21 June 2024 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 21 June 2024 08:42:09 UTC.