An index to our management's discussion and analysis follows:



Topic                                                   Page

  Forward-Looking Statements                              42
  Overview                                                44
  Recent Developments and Outlook                         45
  Results of Operations                                   48
  Segment Results                                         52
  Credit Quality                                          55
  Liquidity and Capital Resources                         59
  Off-Balance Sheet Arrangements                          64
  Critical Accounting Policies and Estimates              64
  Recent Accounting Pronouncements                        65
  Seasonality                                             65



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Forward-Looking Statements



This report contains "forward-looking statements" within the meaning of the
Private Securities Litigation Reform Act of 1995. Forward-looking statements are
not statements of historical fact but instead represent only management's
current beliefs regarding future events. By their nature, forward-looking
statements are subject to risks, uncertainties, assumptions, and other important
factors that may cause actual results, performance or achievements to differ
materially from those expressed in or implied by such forward-looking
statements. We caution you not to place undue reliance on these forward-looking
statements, which speak only as of the date they were made. We do not undertake
any obligation to update or revise these forward-looking statements to reflect
events or circumstances after the date of this report or to reflect the
occurrence of unanticipated events or the non-occurrence of anticipated events,
whether as a result of new information, future developments, or otherwise,
except as required by law. Forward-looking statements include, without
limitation, statements concerning future plans, objectives, goals, projections,
strategies, events, or performance, and underlying assumptions and other
statements related thereto. Statements preceded by, followed by or that
otherwise include the words "anticipates," "appears," "are likely," "believes,"
"estimates," "expects," "foresees," "intends," "plans," "projects," and similar
expressions or future or conditional verbs such as "would," "should," "could,"
"may," or "will" are intended to identify forward-looking statements. Important
factors that could cause actual results, performance, or achievements to differ
materially from those expressed in or implied by forward-looking statements
include, without limitation, the following:

•adverse changes in general economic conditions, including the interest rate environment and the financial markets;

•risks associated with the COVID-19 pandemic and the mitigation efforts by governments to the pandemic and related effects on us, our customers, and employees;

•our estimates of the allowance for finance receivable losses may not be adequate to absorb actual losses, causing our provision for finance receivable losses to increase, which would adversely affect our results of operations;

•increased levels of unemployment and personal bankruptcies;

•a change in the proportion of secured loans may affect our personal loan receivables and portfolio yield;

•adverse changes in the rate at which we can collect or potentially sell our finance receivables portfolio;

•natural or accidental events such as earthquakes, hurricanes, tornadoes, fires, or floods affecting our customers, collateral, or our branches or other operating facilities;



•war, acts of terrorism, riots, civil disruption, pandemics, disruptions in the
operation of our information systems, or other events disrupting business or
commerce;

•risks related to the acquisition or sale of assets or businesses or the formation, termination, or operation of joint ventures or other strategic alliances, including increased loan delinquencies or net charge-offs, integration or migration issues, increased costs of servicing, incomplete records, and retention of customers;



•a failure in or breach of our operational or security systems or infrastructure
or those of third parties, including as a result of cyber-attacks, or other
cyber-related incidents involving the loss, theft or unauthorized disclosure of
personally identifiable information, or "PII," of our present or former
customers;

•our credit risk scoring models may be inadequate to properly assess the risk of customer unwillingness or lack of capacity to repay;

•adverse changes in our ability to attract and retain employees or key executives to support our businesses;



•increased competition, or changes in customer responsiveness to our
distribution channels, an inability to make technological improvements, and the
ability of our competitors to offer a more attractive range of personal loan
products than we offer;

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•changes in federal, state, or local laws, regulations, or regulatory policies
and practices that adversely affect our ability to conduct business or the
manner in which we currently are permitted to conduct business, such as
licensing requirements, pricing limitations or restrictions on the method of
offering products, as well as changes that may result from increased regulatory
scrutiny of the sub-prime lending industry, our use of third-party vendors and
real estate loan servicing, or changes in corporate or individual income tax
laws or regulations, including effects of the Tax Act and the CARES Act;

•risks associated with our insurance operations, including insurance claims that exceed our expectations or insurance losses that exceed our reserves;

•our inability to successfully implement our growth strategy for our consumer lending business or successfully acquire portfolios of personal loans;

•declines in collateral values or increases in actual or projected delinquencies or net charge-offs;



•potential liability relating to finance receivables which we have sold or
securitized or may sell or securitize in the future if it is determined that
there was a non-curable breach of a representation or warranty made in
connection with such transactions;

•the costs and effects of any actual or alleged violations of any federal, state, or local laws, rules or regulations, including any associated litigation;



•the costs and effects of any fines, penalties, judgments, decrees, orders,
inquiries, investigations, subpoenas, or enforcement or other proceedings of any
governmental or quasi-governmental agency or authority and any associated
litigation;

•our continued ability to access the capital markets and maintain adequate current sources of funds to satisfy our cash flow requirements;

•our ability to comply with our debt covenants;

•our ability to generate sufficient cash to service all of our indebtedness;

•any material impairment or write-down of the value of our assets;



•the ownership of OMH's common stock continues to be highly concentrated, which
may prevent other minority stockholders from influencing significant corporate
decisions and may result in conflicts of interest;

•the effects of any downgrade of our debt ratings by credit rating agencies, which could have a negative impact on our cost of and/or access to capital;

•our substantial indebtedness, which could prevent us from meeting our obligations under our debt instruments and limit our ability to react to changes in the economy or our industry or our ability to incur additional borrowings;

•our ability to maintain sufficient capital levels in our regulated and unregulated subsidiaries;

•changes in accounting standards or tax policies and practices and the application of such new standards, policies and practices;

•management estimates and assumptions, including estimates and assumptions about future events, may prove to be incorrect; and

•various risks relating to continued compliance with the Settlement Agreement with the U.S. Department of Justice.

We also direct readers to the other risks and uncertainties discussed in other documents we file with the SEC.


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If one or more of these or other risks or uncertainties materialize, or if our
underlying assumptions prove to be incorrect, our actual results may vary
materially from what we may have expressed or implied by these forward-looking
statements. You should specifically consider the factors identified in this
report and in the documents we file with the SEC, including our 2019 Annual
Report on Form 10-K, that could cause actual results to differ before making an
investment decision to purchase our securities and should not place undue
reliance on any of our forward-looking statements. Furthermore, new risks and
uncertainties arise from time to time, and it is impossible for us to predict
those events or how they may affect us.



Overview



We are a leading provider of responsible personal loan products, primarily to
non-prime customers. Our network of over 1,500 branch offices in 44 states is
staffed with expert personnel and is complemented by our centralized operations
and digital presence through online lending. Our digital platform provides
current and prospective customers the option of applying for a personal loan via
our website, www.omf.com. The information on our website is not incorporated by
reference into this report. In connection with our personal loan business, our
insurance subsidiaries offer our customers optional credit and non-credit
insurance, and other products.

In addition to our loan originations, and insurance and other product sales activities, we service loans owned by us and service loans owned by third parties; pursue strategic acquisitions and dispositions of assets and businesses, including loan portfolios or other financial assets; and may establish joint ventures or enter into other strategic alliances.

OUR PRODUCTS

Our product offerings include:



•Personal Loans - We offer personal loans through our branch network,
centralized operations, and our website, www.omf.com, to customers who generally
need timely access to cash. Our personal loans are non-revolving, with a
fixed-rate, a fixed term of three to six years, and are secured by automobiles,
other titled collateral, or are unsecured. At March 31, 2020, we had
approximately 2.40 million personal loans, of which 52% were secured by titled
property, representing $18.3 billion of net finance receivables, compared to
approximately 2.44 million personal loans, of which 52% were secured by titled
property, totaling $18.4 billion at December 31, 2019.

•Insurance Products - We offer our customers optional credit insurance products
(life insurance, disability insurance, and involuntary unemployment insurance)
and optional non-credit insurance products through both our branch network and
our centralized operations. Credit insurance and non-credit insurance products
are provided by our affiliated insurance companies. We offer GAP coverage as a
waiver product or insurance. We also offer optional home and auto membership
plans of an unaffiliated company.

Our non-originating legacy products include:

•Other Receivables - We ceased originating real estate loans in 2012 and we continue to service or sub-service liquidating real estate loans.

OUR SEGMENT



Beginning in the fourth quarter of 2019, C&I is our only reportable segment. The
remaining components (which we refer to as "Other") consist of (i) our
liquidating SpringCastle Portfolio servicing activity and (ii) our
non-originating legacy operations, which primarily include our liquidating real
estate loans. See Note 15 of the Notes to the Condensed Consolidated Financial
Statements included in this report for more information about our segment.
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Recent Developments and Outlook

RECENT DEVELOPMENTS

Cash Dividends to OMH's Common Stockholders

For information regarding the quarterly dividends declared by OMH, see "Liquidity and Capital Resources" of the Management's Discussion and Analysis of Financial Condition and Results of Operations in this report.

Stock Repurchase Program



During the quarter ended March 31, 2020, the OMH Board of Directors approved a
stock repurchase program, which allowed us to repurchase up to $200 million of
OMH's outstanding common stock. See Note 11 of the Notes to the Condensed
Consolidated Financial Statements and Item 2. Unregistered Sales of Equity
Securities and Use of Proceeds of Part II included in this report for further
information on our shares repurchased.

Appointment of Member of the SFC Board of Directors and Executive Vice President of SFC



On January 2, 2020, Adam L. Rosman was appointed to the SFC Board of Directors
and as Executive Vice President. Mr. Rosman replaced John C. Anderson, who
resigned as a member of SFC's board of directors and as Executive Vice President
on January 2, 2020.


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OUTLOOK

COVID-19 has evolved into a global pandemic and has spread to many regions of
the world, including the United States. We are closely tracking the evolving
impact of COVID-19 and are focused on helping our customers and employees
through these difficult times. We are generally classified as an essential
business by government authorities as we play a vital role by providing over 2.4
million personal loans to hardworking Americans in hundreds of local communities
where we have over 1,500 branches that are located in 44 states as of March 31,
2020. Our central operations remain operational and essentially all our branches
remain open.

As it became apparent COVID-19 would have an impact to our business and our customers, we took active and decisive steps to implement an immediate COVID-19 operational response to:



•Maintain strong capital and liquidity: We have a strong balance sheet and
liquidity profile as a result of numerous actions taken over the last several
years to increase conduit lines, deleverage and extend our maturities. We
elected to draw an aggregate $3.5 billion under our conduit facilities as of
March 31, 2020 as a prudent measure in order to increase liquidity and preserve
financial flexibility in light of current uncertainty in the global markets
resulting from the COVID-19 pandemic. It has been the long-term strategy of the
Company to run a conservative balance sheet which places a premium on safety and
a long liquidity runway. As a result, we had $4.2 billion of cash and cash
equivalents as of March 31, 2020, which we believe is sufficient to run our
operation under numerous stress scenarios through 2021. We believe our liquidity
runway could be further extended with our $3.6 billion of undrawn committed
capacity under our revolving conduit facilities and our $6.1 billion of
unencumbered personal loans.

•Tighten underwriting: We actively monitor the changing economic environment and
adjust our underwriting standards accordingly. We quickly took steps to tighten
underwriting standards and reduce originations to higher risk categories of
lending. We are using our decades of experience and proprietary data to serve
our customers while maintaining an appropriately conservative portfolio
risk-management program.

•Continuous stress testing: It is our practice to stress test our portfolio
regularly. For the last several years, our underwriting models have incorporated
the estimated impacts of a potential downturn, such that our pre-provision
return suggests we maintain profitability with a 100% increase in losses.

•Focus on serving our customers: Our top priority is to service and care for our
current customers. We actively engaged with other lenders to put forward
solutions to help our customers through this difficult time. We have taken steps
to enhance our servicing capacity by shifting branch team members toward a
greater focus on servicing existing loans. This is in addition to our employees
who are already solely focused on servicing, which we believe is a clear
differentiator for us and will lead to better outcomes for our customers and for
our business. In addition, we have enhanced our borrower assistance program to
ensure that we can help customers who are immediately impacted by the
coronavirus, including offering reduced and deferred payment options, waiving
late fees for payments due March 15, 2020 through April 30, 2020, and suspending
credit bureau reporting for newly delinquent accounts. The enrollment in our
borrower assistance program may increase in the near term, which may also
adversely affect our income and other results of operations.

•Deploy business continuity plans: We deployed business continuity plans to
ensure operational flexibility through any environment, including the ability to
work remotely. Our hybrid operating model, with fully scaled branch and central
operations teams, can dynamically reroute application and servicing capabilities
to service centers and branches across the United States. Although a small
number of branches have been temporarily closed and reopened for a variety of
reasons, from deep cleaning to government mandate, all of our teams, both branch
and central operations, remain operational today. We continue to serve our
customers by appointment while maintaining social distancing and other safety
protocols to keep our employees and customers safe.

Certain preliminary borrower trends have emerged in connection with the COVID-19
pandemic. A tightening of our underwriting standards, combined with
significantly lower consumer demand, has led to a significant reduction in
originations volume. However, delinquencies have declined thus far in April 2020
when compared to March 2020 due in part to our enhanced borrower assistance
program and to increased cash payments.

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As a result of the COVID-19 pandemic, we expect near term impacts to affect our
originations, reserves, and involuntary unemployment insurance claims. Our
credit tightening measures, combined with reduced customer demand, may result in
lower originations as "stay at home" orders remain in place and economic
uncertainty remains high. We may experience further changes to the macroeconomic
assumptions within our forecast used in our credit loss allowance model, as well
as changes to our loan loss performance outlook, both of which could lead to
further changes in our allowance for loan losses, reserve rate, and provision
expense.

The full extent to which the COVID-19 pandemic will impact our business and
operating results will depend on future developments that are highly uncertain
and cannot be accurately predicted, including new information that may emerge
concerning COVID-19 and the mitigation efforts by government entities, as well
as our own immediate COVID-19 operational response. We have and will continue to
take active and decisive steps in this time of uncertainty and remain committed
to the safety of our employees, while also continuing to serve our customers by
remaining open with appropriate protective protocols in place. We have served
working Americans for many decades at scale, through both changing economic
conditions and natural disasters, and will continue to remain focused on our
strategic priorities of strong liquidity, disciplined underwriting, and serving
our customers.
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Results of Operations



The results of SFC are consolidated into the results of OMH. Due to the nominal
differences between SFC and OMH, content throughout this section relate only to
OMH. See Note 2 of the Notes to the Consolidated Financial Statements included
in this report for the reconciliation of results of SFC to OMH.

OMH'S CONSOLIDATED RESULTS

See the table below for OMH's consolidated operating results and selected financial statistics. A further discussion of OMH's operating results for our operating segment is provided under "Segment Results" below.


                                                                                            At or for the
                                                                                      Three Months Ended March 31,
(dollars in millions, except per share amounts)                                        2020                   2019

Interest income                                                                  $       1,106           $       956
Interest expense                                                                           255                   236
Provision for finance receivable losses                                                    531                   286
Net interest income after provision for finance receivable
losses                                                                                     320                   434

Other revenues                                                                             141                   148
Other expenses                                                                             418                   380
Income before income taxes                                                                  43                   202
Income taxes                                                                                11                    50
Net income                                                                       $          32           $       152

Share Data:

Earnings per share:

Diluted                                                                          $        0.24           $      1.11

Selected Financial Statistics *
Finance receivables held for investment:
Net finance receivables                                                          $      18,269           $    16,136
Number of accounts                                                                   2,400,536             2,326,835

Average net receivables                                                          $      18,380           $    16,146
Yield                                                                                    24.17   %             23.92  %
Gross charge-off ratio                                                                    7.35   %              7.82  %
Recovery ratio                                                                           (0.90)  %             (0.70) %
Net charge-off ratio                                                                      6.45   %              7.12  %
30-89 Delinquency ratio                                                                   2.25   %              1.93  %
Origination volume                                                               $       2,589           $     2,582
Number of accounts originated                                                          276,773               276,329
Debt balances:
Long-term debt balance                                                           $      20,443           $    16,117
Average daily debt balance                                                              17,675                15,839

* See "Glossary" at the beginning of this report for formulas and definitions of our key performance ratios.


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Comparison of Consolidated Results for the Three Months Ended March 31, 2020 and 2019



Interest income increased $150 million or 16% for the three months ended March
31, 2020 when compared to the same period in 2019 primarily due to growth in our
loan portfolio.

Interest expense increased $19 million or 8% for the three months ended March
31, 2020 when compared to the same period in 2019 primarily due to an increase
in average debt of $1.8 billion, which was issued at a lower cost than our
average cost of funds and is consistent with the growth in our loan portfolio.

See Notes 8 and 9 of the Notes to the Condensed Consolidated Financial Statements included in this report for further information on our long-term debt, securitization transactions, and our revolving conduit facilities.



Provision for finance receivable losses increased $245 million or 86% for the
three months ended March 31, 2020 when compared to the same period in 2019
primarily due to the impact of COVID-19 on our estimated allowance for loan loss
requirement as we have incorporated unfavorable forecasted economic trends,
including a rise in unemployment, and as a result, our allowance for finance
receivable losses as a percentage of finance receivables in the current period
increased from 10.6% to 11.9%.

Other revenues decreased $7 million or 5% for the three months ended March 31,
2020 when compared to the same period in 2019 primarily due to a $17 million
decrease in investment revenue primarily driven by mark-to-market losses on
equity investment securities and an $11 million decrease related to the net gain
on sale of a cost method investment in the prior period. The decrease was
partially offset by a $21 million increase related to the net loss on
repurchases and repayments of debt in the prior period and a $7 million increase
in insurance products sold due to higher loan volume.

Other expenses increased $38 million or 10% for the three months ended March 31,
2020 when compared to the same period in 2019 due to a $23 million increase in
insurance policy benefits and claims primarily related to an increase in
involuntary unemployment insurance claims reserves, a $10 million increase in
our marketing initiatives, and our continued investment in our business
operations.

Income taxes decreased $39 million or 78% for the three months ended March 31,
2020 when compared to the same period in 2019 due to lower pre-tax income in the
current period. The effective tax rate for the three months ended March 31, 2020
was 24.3% compared to 24.8% for the same period in 2019. The effective tax rates
for the three months ended March 31, 2020 and 2019 differed from the federal
statutory rate of 21% primarily due to the effect of state income taxes.

See Note 13 of the Notes to the Condensed Consolidated Financial Statements included in this report for further information on effective tax rates.


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NON-GAAP FINANCIAL MEASURES

Management uses adjusted pretax income (loss), a non-GAAP financial measure, as
a key performance measure of our segment. Adjusted pretax income (loss)
represents income (loss) before income taxes on a Segment Accounting Basis and
excludes direct costs incurred as result of COVID-19, net loss resulting from
repurchases and repayments of debt, acquisition-related transaction and
integration expenses, net gain on sale of cost method investment, restructuring
charges, and net loss on sale of real estate loans. Management believes adjusted
pretax income (loss) is useful in assessing the profitability of our segment.

Management also uses adjusted pretax income (loss) excluding the change in
allowance for finance receivables losses ("pretax capital generation"), a
non-GAAP financial measure, as a key performance measure of our segment. This
measure represents adjusted pretax income as discussed above and excludes the
change in our allowance for finance receivable losses in the period while still
considering the net charge-offs incurred during the period. Management believes
that pretax capital generation is useful in assessing the capital created in the
period impacting the overall capital adequacy of the Company. Management
believes that the Company's reserves, combined with our equity represent the
loss absorption of the Company.

Management utilizes both adjusted pretax net income (loss) and pretax capital
generation in evaluating our performance. Additionally, both of these non-GAAP
measures are consistent with the performance goals established in OMH's
executive compensation program. Adjusted pretax income (loss) and pretax capital
generation are non-GAAP financial measures and should be considered supplemental
to, but not as a substitute for or superior to, income (loss) before income
taxes, net income, or other measures of financial performance prepared in
accordance with GAAP.

OMH's reconciliations of income (loss) before income tax expense (benefit) on a
Segment Accounting Basis to adjusted pretax income (loss) (non-GAAP) by segment
and Consumer and Insurance pretax capital generation (non-GAAP) were as follows:
                                                                                                 Three Months Ended March 31,
(dollars in millions)                                                                              2020                  2019

Consumer and Insurance
Income before income taxes - Segment Accounting Basis                                       $          51            $      232

Adjustments:


  Direct costs associated with COVID-19                                                                 3                     -
Acquisition-related transaction and integration expenses                                                6                     6
  Net loss on repurchase and repayment of debt                                                          -                    16
Net gain on sale of cost method investment                                                              -                   (11)
Restructuring charges                                                                                   -                     3
Adjusted pretax income (non-GAAP)                                                           $          60            $      246

Provision for finance receivable losses                                                     $         530            $      276
Net charge-offs                                                                                      (296)                 (284)
Pretax capital generation (non-GAAP)                                                        $         294            $      238

Other


Loss before income taxes - Segment Accounting Basis                                         $          (1)           $       (3)

Adjustments:



Net loss on sale of real estate loans *                                                                 -                     1

Adjusted pretax loss (non-GAAP)                                                             $          (1)           $       (2)


* During the three months ended March 31, 2019, the resulting impairment on
finance receivables held for sale remaining after the February 2019 Real Estate
Loan Sale has been combined with the gain on the sale. See Note 6 of the Notes
to the Condensed Consolidated Financial Statements included in this report for
more information regarding the real estate loan sale.

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Direct costs associated with COVID-19 include (i) information technology costs
to transition employees to work remotely, (ii) branch, central operations, and
corporate locations sanitization services and supplies, and (iii) other costs
and fees directly related to COVID-19.

Acquisition-related transaction and integration expenses incurred as a result of
the OneMain Acquisition includes (i) compensation and employee benefit costs,
such as retention awards and severance costs, (ii) accelerated amortization of
acquired software assets, (iii) rebranding to the OneMain brand, (iv) branch
infrastructure and other fixed asset integration costs, (v) information
technology costs, such as internal platform development, software upgrades and
licenses, and technology termination costs, (vi) legal fees and project
management costs, (vii) system conversions, including human capital management,
marketing, risk, and finance functions, and (viii) other costs and fees directly
related to the OneMain Acquisition and integration.
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Segment Results



The results of SFC are consolidated into the results of OMH. Due to the nominal
differences between SFC and OMH, content throughout this section relate only to
OMH. See Note 2 of the Notes to the Condensed Consolidated Financial Statements
included in this report for the reconciliation of results of SFC to OMH.

See Note 19 of the Notes to the Consolidated Financial Statements in Part II -
Item 8 included in our 2019 Annual Report on Form 10-K for a description of our
segments and methodologies used to allocate revenues and expenses to each
segment. See Note 15 of the Notes to the Condensed Consolidated Financial
Statements included in this report for reconciliations of segment total to
condensed consolidated financial statement amounts.

CONSUMER AND INSURANCE

OMH's adjusted pretax income and selected financial statistics for C&I on an adjusted Segment Accounting Basis were as follows:


                                                                                          At or for the
                                                                                  Three Months Ended March 31,
(dollars in millions)                                                              2020                   2019

Interest income                                                              $       1,101           $        954
Interest expense                                                                       249                    229
Provision for finance receivable losses                                                530                    276
Net interest income after provision for finance receivable
losses                                                                                 322                    449
Other revenues                                                                         136                    151
Other expenses                                                                         398                    354
Adjusted pretax income (non-GAAP)                                            $          60           $        246

Selected Financial Statistics *
Finance receivables held for investment:
Net finance receivables                                                      $      18,283           $     16,170
Number of accounts                                                               2,400,536              2,326,835

Average net receivables                                                      $      18,397           $     16,179
Yield                                                                                24.07   %              23.92  %
Gross charge-off ratio                                                                7.36   %               7.92  %
Recovery ratio                                                                       (0.90)  %              (0.81) %
Net charge-off ratio                                                                  6.46   %               7.11  %
30-89 Delinquency ratio                                                               2.26   %               1.94  %
Origination volume                                                           $       2,589           $      2,582
Number of accounts originated                                                      276,773                276,329


* See "Glossary" at the beginning of this report for formulas and definitions of our key performance ratios.




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Comparison of Adjusted Pretax Income for the Three Months Ended March 31, 2020
and 2019

Interest income increased $147 million or 15% for the three months ended March
31, 2020 when compared to the same period in 2019 primarily due to growth in our
loan portfolio.

Interest expense increased $20 million or 9% for the three months ended March
31, 2020 when compared to the same period in 2019 primarily due to an increase
in average debt of $1.8 billion, which was issued at a lower cost than our
average cost of funds and is consistent with the growth in our loan portfolio.

See Notes 8 and 9 of the Notes to the Condensed Consolidated Financial Statements included in this report for further information on our long-term debt, securitization transactions and our revolving conduit facilities.



Provision for finance receivable losses increased $254 million or 92% for the
three months ended March 31, 2020 when compared to the same period in 2019
primarily due to the impact of COVID-19 on our estimated allowance for loan loss
requirement as we have incorporated unfavorable forecasted economic trends,
including a rise in unemployment, and as a result, our allowance for finance
receivable losses as a percentage of finance receivables in the current period
increased from 10.6% to 11.9%.

Other revenues decreased $15 million or 10% for the three months ended March 31,
2020 when compared to the same period in 2019 primarily due to an $18 million
decrease in investment revenue primarily driven by mark-to-market losses on
equity investment securities offset by a $7 million increase in insurance
products sold due to higher loan volume.

Other expenses increased $44 million or 12% for the three months ended March 31,
2020 when compared to the same period in 2019 primarily due to a $23 million
increase in insurance policy benefits and claims primarily related to an
increase in involuntary unemployment insurance claims reserves, a $10 million
increase in our marketing initiatives, and our continued investment in our
business operations.

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OTHER

"Other" consists of our liquidating SpringCastle Portfolio servicing activity and our non-originating legacy operations, which includes primarily our liquidating real estate loans.

OMH's adjusted pretax loss of the Other components on an adjusted Segment Accounting Basis was as follows:


                                                                                 Three Months Ended March 31,
(dollars in millions)                                                              2020                   2019

Interest income                                                             $           2            $         3
Interest expense                                                                        1                      2

Net interest income after provision for finance
receivable losses                                                                       1                      1
Other revenues                                                                          4                      9
Other expenses                                                                          6                     12
Adjusted pretax loss (non-GAAP)                                             $          (1)           $        (2)

Net finance receivables of the Other components, reported in "Other assets," on a Segment Accounting Basis were as follows:


                                                 March 31,
(dollars in millions)                         2020       2019

Net finance receivables held for sale:
Other receivables                            $ 63       $ 79



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Credit Quality



The results of SFC are consolidated into the results of OMH. Due to the nominal
differences between SFC and OMH, content throughout this section relate only to
OMH. See Note 2 of the Notes to the Condensed Consolidated Financial Statements
included in this report for the reconciliation of results of SFC to OMH.

FINANCE RECEIVABLES



Our net finance receivables, consisting of personal loans, were $18.3 billion at
March 31, 2020 and $18.4 billion at December 31, 2019. Our personal loans are
non-revolving, with a fixed-rate, a fixed term of three to six years, and are
secured by automobiles, other titled collateral, or are unsecured. We consider
the delinquency status of our finance receivables as our key credit quality
indicator. We monitor the delinquency of our finance receivable portfolio,
including the migration between the delinquency buckets and changes in the
delinquency trends to manage our exposure to credit risk in the portfolio.

DELINQUENCY



We monitor delinquency trends to evaluate the risk of future credit losses and
employ advanced analytical tools to manage our exposure. Our branch team members
work with customers through occasional periods of financial difficulty and offer
a variety of borrower assistance programs to help customers continue to make
payments. Team members also actively engage in collection activities throughout
the early stages of delinquency. We closely track and report the percentage of
receivables that are contractually 30-89 days past due as a benchmark of
portfolio quality, collections effectiveness, and as a strong indicator of
losses in coming quarters.

When finance receivables are contractually 60 days past due, we consider these
accounts to be at an increased risk for loss and we transfer collection of these
accounts to our centralized operations. Use of our centralized operations teams
for managing late stage delinquency allows us to apply more advanced collection
technologies and tools, and drives operating efficiencies in servicing. At 90
days contractually past due, we consider our finance receivables to be
nonperforming.

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The delinquency information for net finance receivables is as follows:
                                        Consumer               Segment to
                                           and                    GAAP             GAAP
(dollars in millions)                   Insurance            Adjustment (a)        Basis

March 31, 2020
Current                                $ 17,475             $         (12)      $ 17,463
30-59 days past due                         246                        (1)           245
Delinquent (60-89 days past due)            167                         -   

167


Performing                               17,888                       (13)  

17,875



Nonperforming (90+ days past due)           395                        (1)           394
Total net finance receivables          $ 18,283             $         (14)      $ 18,269

Delinquency ratio
30-89 days past due                        2.26  %                     (b)          2.25  %
30+ days past due                          4.42  %                     (b)          4.41  %
60+ days past due                          3.07  %                     (b)          3.07  %
90+ days past due                          2.16  %                     (b)          2.16  %

December 31, 2019
Current                                $ 17,578             $         (28)      $ 17,550
30-59 days past due                         273                        (1)           272
Delinquent (60-89 days past due)            182                        (1)  

181


Performing                               18,033                       (30)  

18,003



Nonperforming (90+ days past due)           388                        (2)           386
Total net finance receivables          $ 18,421             $         (32)      $ 18,389

Delinquency ratio
30-89 days past due                        2.47  %                     (b)          2.46  %
30+ days past due                          4.58  %                     (b)          4.56  %
60+ days past due                          3.09  %                     (b)          3.08  %
90+ days past due                          2.11  %                     (b)          2.10  %


(a) As a result of the adoption of ASU 2016-13, we converted all purchased
credit impaired finance receivables to purchased credit deteriorated finance
receivables in accordance with ASC Topic 326, which resulted in the gross-up of
net finance receivables and allowance for finance receivable losses of
$15 million on January 1, 2020. See Notes 3, 4, and 5 of the Notes to the
Condensed Consolidated Financial Statements for additional information on the
adoption of ASU 2016-13 included in this report.
(b) Not applicable

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ALLOWANCE FOR FINANCE RECEIVABLE LOSSES

We estimate and record an allowance for finance receivable losses to cover the
estimated lifetime expected credit losses on our finance receivables, effective
with the adoption of ASU 2016-13 on January 1, 2020. Prior to the adoption of
ASU 2016-13, we estimated and recorded an allowance for finance receivable
losses to cover estimated incurred losses on our finance receivables. Our
allowance for finance receivable losses may fluctuate based upon our continual
review of the growth and contractual delinquency of the finance receivable
portfolio and changes in economic conditions.

Our current methodology to estimate expected credit losses utilized
macroeconomic forecasts as of March 31, 2020, which incorporated the potential
impact that the COVID-19 pandemic could have on the U.S. economy. Our forecast
utilized economic projections from a major rating service, and considered a
spike in the second quarter unemployment rate followed by a recovery over the
second half of the year, partially offset by positive impacts of the CARES Act,
the involuntary unemployment insurance coverage of our portfolio, and our
borrower assistance efforts. As a result, our allowance for finance receivable
losses as a percentage of finance receivables increased from 10.6% to 11.9%. In
the near-term, we may experience further changes to the macroeconomic
assumptions within our forecast, as well as changes to our loan loss performance
outlook, both of which could lead to further changes in our allowance for loan
losses, reserve rate and provision expense.

Changes in the allowance for finance receivable losses were as follows:


                                              Consumer       Segment to
                                                 and            GAAP         Consolidated
(dollars in millions)                         Insurance      Adjustment         Total

Three Months Ended March 31, 2020
Balance at beginning of period               $    849       $     (20)      $       829
Impact of adoption of ASU 2016-13 (a)           1,119              (1)      

1,118


Provision for finance receivable losses           530               1               531
Charge-offs                                      (337)              -              (337)
Recoveries                                         41               -                41
Balance at end of period                     $  2,202       $     (20)      $     2,182

Allowance ratio                                 12.05  %           (b)            11.95  %

Three Months Ended March 31, 2019
Balance at beginning of period               $    773       $     (42)      $       731
Provision for finance receivable losses           276              10               286
Charge-offs                                      (316)              5              (311)
Recoveries                                         32              (5)               27
Balance at end of period                     $    765       $     (32)      $       733

Allowance ratio                                  4.73  %           (b)             4.54  %


(a) As a result of the adoption of ASU 2016-13, we recorded a one-time
adjustment to the allowance for finance receivable losses. Additionally, we
converted all purchased credit impaired finance receivables to purchased credit
deteriorated finance receivables in accordance with ASC Topic 326, which
resulted in the gross-up of net finance receivables and allowance for finance
receivable losses of $15 million on January 1, 2020. See Notes 3, 4, and 5 of
the Notes to the Condensed Consolidated Financial Statements for additional
information on the adoption of ASU 2016-13 included in this report.
(b) Not applicable.

The current delinquency status of our finance receivable portfolio, inclusive of
recent borrower performance, volume of our TDR activity, level and
recoverability of collateral securing our finance receivable portfolio, and the
reasonable and supportable forecast of economic conditions (after adoption of
ASU 2016-13) are the primary drivers that can cause fluctuations in our
allowance for finance receivable losses from period to period. We monitor the
allowance ratio to ensure we have a sufficient level of allowance for finance
receivable losses based on the estimated lifetime expected credit losses in our
finance receivable portfolio. The allowance for finance receivable losses as a
percentage of net finance receivables increased from prior periods due to the
adoption of ASU 2016-13.
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See Note 5 of the Notes to the Condensed Consolidated Financial Statements included in this report for more information about the changes in the allowance for finance receivable losses.

TDR FINANCE RECEIVABLES



We make modifications to our finance receivables to assist borrowers
experiencing financial difficulties. When we modify a loan's contractual terms
for economic or other reasons related to the borrower's financial difficulties
and grant a concession that we would not otherwise consider, we classify that
loan as a TDR finance receivable.

Information regarding TDR net finance receivables is as follows:


                                                    Consumer             Segment to
                                                       and                  GAAP          GAAP
(dollars in millions)                               Insurance            Adjustment      Basis

March 31, 2020
TDR net finance receivables                        $    744             $     (56)      $ 688
Allowance for TDR finance receivable losses             326                   (24)        302

December 31, 2019
TDR net finance receivables                        $    721             $     (63)      $ 658
Allowance for TDR finance receivable losses             292                 

(20) 272

DISTRIBUTION OF FINANCE RECEIVABLES BY FICO SCORE



There are many different categorizations used in the consumer lending industry
to describe the creditworthiness of a borrower, including prime, near prime, and
sub-prime. While management does not utilize FICO scores to manage credit
quality, we have presented the following on how we group FICO scores into said
categories for comparability purposes across our industry:

•Prime: FICO score of 660 or higher
•Near prime: FICO score of 620-659
•Sub-prime: FICO score of 619 or below

Our customers' demographics are in many respects near the national median but
may vary from national norms in terms of credit and repayment histories. Many of
our customers have experienced some level of prior financial difficulty or have
limited credit experience and require higher levels of servicing and support
from our branch network and central servicing operations.

The following table reflects our personal loans grouped into the categories
described above based on borrower FICO credit scores as of the most recently
refreshed date or as of the loan origination or purchase date:
(dollars in millions)       March 31, 2020      December 31, 2019

FICO scores
660 or higher              $       3,820       $          3,951
620-659                            4,568                  4,683
619 or below                       9,881                  9,755
Total                      $      18,269       $         18,389



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Liquidity and Capital Resources

SOURCES AND USES OF FUNDS



We finance the majority of our operating liquidity and capital needs through a
combination of cash flows from operations, secured debt, unsecured debt,
borrowings from revolving conduit facilities, and equity. We may also utilize
other sources in the future. As a holding company, all of the funds generated
from our operations are earned by our operating subsidiaries. Our operating
subsidiaries' primary cash needs relate to funding our lending activities, our
debt service obligations, our operating expenses, payment of insurance claims,
and expenditures relating to upgrading and monitoring our technology platform,
risk systems, and branch locations.

We have previously purchased portions of our unsecured indebtedness, and we may
elect to purchase additional portions of our unsecured indebtedness or
securitized borrowings in the future. Future purchases may be made through the
open market, privately negotiated transactions with third parties, or pursuant
to one or more tender or exchange offers, all of which are subject to terms,
prices, and consideration we may determine at our discretion.

During the three months ended March 31, 2020, OMH generated net income of $32
million. OMH net cash inflow from operating and investing activities totaled
$369 million for the three months ended March 31, 2020. At March 31, 2020, our
scheduled principal and interest payments for 2020 on our existing debt
(excluding securitizations and borrowings under our revolving conduit
facilities) totaled $1.5 billion. As of March 31, 2020, we had $6.1 billion UPB
of unencumbered personal loans and $116 million UPB of unencumbered real estate
loans. These real estate loans are classified as held for sale and reported in
"Other assets."

Based on our estimates and taking into account the risks and uncertainties of
our plans, we believe that we will have adequate liquidity to finance and
operate our businesses and repay our obligations as they become due for at least
the next 12 months.

Securitizations and Borrowings from Revolving Conduit Facilities



During the three months ended March 31, 2020, we did not terminate, cancel or
enter into any new securitizations or conduit facilities. At March 31, 2020, we
had $12.0 billion in UPB of finance receivables pledged as collateral for our
securitization transactions and conduit draws.

At March 31, 2020, an aggregate of $3.5 billion was drawn under our conduit facilities and the remaining borrowing capacity is $3.6 billion.

See Notes 8 and 9 of the Notes to the Condensed Consolidated Financial Statements included in this report for further information on our long-term debt and conduit facilities.



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Shares Repurchased and Retired

During the three months ended March 31, 2020, OMH repurchased and retired
2,031,698 shares of its common stock at an average price per share of $22.30,
for an aggregate total of approximately $45 million, including commissions and
fees. To provide funding for the OMH stock repurchase and retirement program,
the SFC Board of Directors authorized multiple dividend payments in the
aggregate amount of $45 million. For additional information regarding the shares
repurchased see Note 11 of the Notes to the Condensed Consolidated Financial
Statements and Item 2. Unregistered Sales of Equity Securities and Use of
Proceeds of Part II included in this report.

Cash Dividends to OMH's Common Stockholders

As of March 31, 2020, dividend declarations for the current year by OMH's board of directors were as follows:


    Declaration Date                  Record Date                 Payment Date               Dividend Per Share                                  Amount Paid
                                                                                                                                  (in millions)
February 10, 2020               February 26, 2020             March 13, 2020             $          2.83       *          $              386

* On February 10, 2020 dividend declaration consisted of a regular quarterly dividend of $0.33 per share and a special dividend of $2.50 per share.

To provide funding for the dividends, SFC paid dividends to OMH of $386 million on March 12, 2020.



On April 27, 2020, OMH declared a regular quarterly dividend of $0.33 per share
payable on June 12, 2020 to record holders of OMH's common stock as of the close
of business on May 29, 2020. To provide funding for the OMH dividend, the SFC
Board of Directors authorized a dividend in the amount of up to $45 million
payable on or after June 9, 2020.

While OMH intends to pay regular quarterly dividends for the foreseeable future,
and has announced its intention to pay semi-annual special dividends, all
subsequent dividends will be reviewed quarterly and declared at the discretion
of the board of directors and will depend on many factors, including our
financial condition, earnings, cash flows, capital requirements, level of
indebtedness, statutory and contractual restrictions applicable to the payment
of dividends, and other considerations that the board of directors deems
relevant. OMH's dividend payments may change from time to time, and the board of
directors may not continue to declare dividends in the future.

LIQUIDITY

OMH's Operating Activities



Net cash provided by operations of $565 million for the three months ended March
31, 2020 reflected net income of $32 million, the impact of non-cash items, and
an unfavorable change in working capital of $45 million. Net cash provided by
operations of $548 million for the three months ended March 31, 2019 reflected
net income of $152 million, the impact of non-cash items, and a favorable change
in working capital of $17 million.

OMH's Investing Activities



Net cash used for investing activities of $196 million for the three months
ended March 31, 2020 and $305 million for the three months ended March 31, 2019
were primarily due to net principal originations of finance receivables held for
investment and held for sale and purchases of available-for-sale securities,
partially offset by calls, sales, and maturities of available-for-sale
securities.

OMH's Financing Activities



Net cash provided by financing activities of $2.8 billion for the three months
ended March 31, 2020 was primarily due to net issuances of long-term debt offset
by the quarterly and special cash dividends paid, and the cash paid on the
common stock repurchased in the quarter. Net cash provided by financing
activities of $863 million for the three months ended March 31, 2019 were
primarily due to net issuances of long-term debt offset by the quarterly cash
dividends paid.

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OMH's Cash and Investments

At March 31, 2020, we had $4.2 billion of cash and cash equivalents, which included $181 million of cash and cash equivalents held at our regulated insurance subsidiaries or for other operating activities that is unavailable for general corporate purposes.

At March 31, 2020, we had $1.8 billion of investment securities, which are all held as part of our insurance operations and are unavailable for general corporate purposes.

Liquidity Risks and Strategies



SFC's credit ratings are non-investment grade, which may have a significant
impact on our cost and access to capital. This, in turn, can negatively affect
our ability to manage our liquidity and our ability or cost to refinance our
indebtedness. There are numerous risks to our financial results, liquidity,
capital raising, and debt refinancing plans, some of which may not be quantified
in our current liquidity forecasts. These risks are further described in our
"Liquidity and Capital Resources" of Management's Discussion and Analysis of
Financial Condition and Results of Operations in Part II - Item 7 included in
our 2019 Annual Report on Form 10-K.

Principal factors that could decrease our liquidity are customer delinquencies
and defaults, a decline in customer prepayments, and a prolonged inability to
adequately access capital market funding. We intend to support our liquidity
position by utilizing strategies that are further described in our "Liquidity
and Capital Resources" of Management's Discussion and Analysis of Financial
Condition and Results of Operations in Part II - Item 7 included in our 2019
Annual Report on Form 10-K.

However, it is possible that the actual outcome of one or more of our plans could be materially different than expected or that one or more of our significant judgments or estimates could prove to be materially incorrect.

OUR INSURANCE SUBSIDIARIES



Our insurance subsidiaries are subject to state regulations that limit their
ability to pay dividends. AHL and Triton did not pay any dividends during the
three months ended March 31, 2020 and 2019. On March 7, 2019, we entered into a
share purchase agreement to sell all of the issued and outstanding shares of our
former insurance subsidiary, Merit. The transaction closed on December 31, 2019.
Merit also did not pay any dividends during the three months ended March 31,
2019. See Note 12 of the Notes to the Consolidated Financial Statements in Part
II - Item 8 included in our 2019 Annual Report on Form 10-K for more information
on state regulation restrictions and the Merit sale.

OUR DEBT AGREEMENTS



The debt agreements to which SFC and its subsidiaries are a party include
customary terms and conditions, including covenants and representations and
warranties. See Note 10 of the Notes to the Consolidated Financial Statements in
Part II - Item 8 included in our 2019 Annual Report on Form 10-K for more
information on the restrictive covenants under SFC's debt agreements, as well as
the guarantees of SFC's long-term debt.

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Securitized Borrowings
We execute private securitizations under Rule 144A of the Securities Act of
1933. As of March 31, 2020, our structured financings consisted of the
following:
                                                                                           Current            Current Collateral           Current               Original
                                          Issue Amount       Initial Collateral         Note Amounts               Balance             Weighted Average         Revolving
(dollars in millions)                         (a)                 Balance              Outstanding (a)               (b)                Interest Rate             Period

SLFT 2015-B                               $    314           $        336             $          314          $        320                      3.78  %              5 years
SLFT 2016-A                                    532                    559                        120                   167                      3.72  %              2 years
SLFT 2017-A                                    652                    685                        619                   685                      2.98  %              3 years
OMFIT 2015-3                                   293                    329                        293                   325                      4.21  %              5 years
OMFIT 2016-1                                   500                    570                        110                   192                      5.13  %              3 years
OMFIT 2016-3                                   350                    397                        317                   391                      4.33  %              5 years
OMFIT 2017-1                                   947                    988                        630                   663                      2.70  %              2 years
OMFIT 2018-1                                   632                    650                        600                   651                      3.60  %              3 years
OMFIT 2018-2                                   368                    381                        350                   381                      3.87  %              5 years
OMFIT 2019-1                                   632                    654                        600                   654                      3.79  %              2 years
OMFIT 2019-2                                   900                    947                        900                   947                      3.30  %              7 years
OMFIT 2019-A                                   789                    892                        750                   892                      3.78  %              7 years
ODART 2017-2                                   605                    624                        193                   227                      3.22  %               1 year
ODART 2018-1                                   947                    964                        900                   964                      3.56  %              2 years
ODART 2019-1                                   737                    750                        700                   750                      3.79  %              5 years
Total securitizations                     $  9,198           $      9,726             $        7,396          $      8,209


(a) Issue Amount includes the retained interest amounts as applicable and the
Current Note Amounts Outstanding balances reflect pay-downs subsequent to note
issuance and exclude retained interest amounts.
(b) Inclusive of in-process replenishments of collateral for securitized
borrowings in a revolving status as of March 31, 2020.
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Revolving Conduit Facilities
In addition to the structured financings, we have access to 14 revolving conduit
facilities with a total borrowing capacity of approximately $7.1 billion as of
March 31, 2020:
                                               Advance
                                               Maximum             Amount               Revolving
(dollars in millions)                          Balance             Drawn               Period End                Due and Payable

Rocky River Funding, LLC                    $     400            $   400          April 2022                  May 2023
OneMain Financial Funding IX, LLC                 650                  -          June 2022                   July 2023
Mystic River Funding, LLC                         850                500          September 2022              October 2025
Fourth Avenue Auto Funding, LLC                   200                200          June 2022                   July 2023
OneMain Financial Funding VIII, LLC               650                200          August 2021                 September 2023
Thayer Brook Funding, LLC                         250                200          July 2021                   August 2022
Hubbard River Funding, LLC                        250                250          September 2021              October 2023
Seine River Funding, LLC                          650                250          October 2021                November 2024
New River Funding, LLC                            250                  -          March 2022                  April 2027
Hudson River Funding, LLC                         500                250          June 2022                   July 2025
Columbia River Funding, LLC                       500                250          September 2022              October 2025
St. Lawrence River Funding, LLC                   250                250          October 2022                November 2024
OneMain Financial Funding VII, LLC                850                500          January 2023                February 2025
OneMain Financial Auto Funding I, LLC             850                250          February 2023               March 2030
Total                                       $   7,100            $ 3,500

See "Liquidity and Capital Resources - Sources and Uses of Funds - Securitizations and Borrowings from Revolving Conduit Facilities" above for information on the transaction completed subsequent to March 31, 2020.


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Off-Balance Sheet Arrangements

We have no other material off-balance sheet arrangements as defined by SEC rules, and we had no material off-balance sheet exposure to losses associated with unconsolidated VIEs at March 31, 2020 or December 31, 2019.

Critical Accounting Policies and Estimates





We consider the following policies to be our most critical accounting policies
because they involve critical accounting estimates and a significant degree of
management judgment:

ALLOWANCE FOR FINANCE RECEIVABLE LOSSES



We estimate the allowance for finance receivable losses primarily on historical
loss experience using a cumulative loss model applied to our finance receivable
portfolios. Our gross credit loss expectation is offset by the estimate of
future recoveries using historical recovery curves. Our finance receivables are
primarily segmented in the loss model by contractual delinquency status. Other
attributes in the model include collateral mix and recent credit score. To
estimate the gross credit losses, the model utilizes a roll rate matrix to
project the first 12 months of losses and historical cohort performance to
project the expected losses over the remaining term. Our methodology relies
solely on historical loss experience to forecast the corresponding future
outcomes. These patterns are then applied to the current portfolio to obtain an
estimate of future losses. We also consider key economic trends including
unemployment rates and bankruptcy filings. Forecasted macroeconomic conditions
extend to our reasonable and supportable forecast period and revert to a
historical average. No new volume is assumed. Renewals are a significant piece
of our new volume and are considered a terminal event of the previous loan. We
have elected not to measure an allowance on accrued finance charges as it is our
policy to reverse finance charge amounts previously accrued after four
contractual payments become past due.

Management exercises its judgment when determining the amount of the allowance
for finance receivable losses. Our judgment is based on quantitative analyses,
qualitative factors, such as recent portfolio, industry, and other economic
trends, and experience in the consumer finance industry. We adjust the amounts
determined by our model for management's estimate of the effects of model
imprecision which include but are not limited to, any changes to underwriting
criteria and portfolio seasoning.

TDR FINANCE RECEIVABLES



When we modify a loan's contractual terms for economic or other reasons related
to the borrower's financial difficulties and grant a concession that we would
not otherwise consider, we classify that loan as a TDR finance receivable. Loan
modifications primarily involve a combination of the following to reduce the
borrower's monthly payment: reduce interest rate, extend the term, defer or
forgive past due interest or forgive principal. Account modifications that are
deemed to be a TDR finance receivable are measured for impairment in accordance
with the authoritative guidance for the accounting for impaired loans.

The allowance for finance receivable losses related to our TDR finance
receivables represents loan-specific reserves based on an analysis of the
present value of expected future cash flows. We establish our allowance for
finance receivable losses related to our TDR finance receivables by calculating
the present value (discounted at the loan's effective interest rate prior to
modification) of all expected cash flows less the recorded investment in the
aggregated pool. We use certain assumptions to estimate the expected cash flows
from our TDR finance receivables. The primary assumptions for our model are
prepayment speeds, default rates, and loss severity rates.

FAIR VALUE MEASUREMENTS



Management is responsible for the determination of the fair value of our
financial assets and financial liabilities and the supporting methodologies and
assumptions. We employ widely used financial techniques or utilize third-party
valuation service providers to gather, analyze, and interpret market information
and derive fair values based upon relevant methodologies and assumptions for
individual instruments or pools of finance receivables. When our valuation
service providers are unable to obtain sufficient market observable information
upon which to estimate the fair value for a particular security, we determine
fair value either by requesting brokers who are knowledgeable about these
securities to provide a quote, which is generally non-binding, or by employing
widely used financial techniques.

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GOODWILL AND OTHER INTANGIBLE ASSETS

We test goodwill for potential impairment annually as of October 1 of each year
and whenever events occur or circumstances change that would more likely than
not reduce the fair value of our reporting unit below its carrying amount. If
the qualitative assessment indicates that it is more likely than not that the
reporting unit's fair value is less than its carrying amount, we proceed with
the quantitative impairment test. When necessary, the fair value of the
reporting unit is calculated utilizing the income approach, which uses
prospective financial information of the reporting unit discounted at a rate
that we estimate a market participant would use.

For indefinite-lived intangible assets, we review for impairment at least
annually and whenever events occur or circumstances change that would indicate
the assets are more likely than not to be impaired. We first complete an annual
qualitative assessment to determine whether it is necessary to perform a
quantitative impairment test. If the qualitative assessment indicates that the
assets are more likely than not to have been impaired, we proceed with the fair
value calculation of the assets. The fair value is determined in accordance with
our fair value measurement policy.

For those net intangible assets with a finite useful life, we review such intangibles for impairment at least annually and whenever events or changes in circumstances indicate that the carrying amounts may not be recoverable.

Recent Accounting Pronouncements

See Note 3 of the Notes to the Consolidated Financial Statements included in this report for discussion of recently issued accounting pronouncements.




Seasonality



Our personal loan volume is generally highest during the second and fourth
quarters of the year, primarily due to marketing efforts and seasonality of
demand. Demand for our personal loans is usually lower in January and February
after the holiday season and as a result of tax refunds. Delinquencies on our
personal loans are generally lower in the first and second quarters and tend to
rise throughout the remainder of the year. These seasonal trends contribute to
fluctuations in our operating results and cash needs throughout the year. Our
normal seasonality trends may be affected by COVID-19.

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