FY2024 First Quarter Consolidated Financial Results

May 14, 2024

Rakuten Group, Inc.

Steady progress toward Rakuten Mobile monthly EBITDA*1

profitability by end of 2024

Rakuten Mobile EBITDA*1 (excl. property tax), when:

  1. excluding CAC*2 (investments for growth), and
    1. including Ecosystem EBITDA uplift*3

is nearly profitable

*1: EBITDA = Non-GAAP OI + depreciation and amortization etc. *2: Customer acquisition costs at Rakuten Mobile (including promotion costs and shop expenses as customer acquisition costs) Excluding sales promotion

costs for retention purposes such as SPU. *3: The difference between the average per capita sales of 16 businesses (Rakuten Ichiba, Rakuten Books, Rakuten Direct, Rakuten Bic, Rakuten Kobo, Rakuten Fashion, Rakuten Travel, Rakuten Seiyu Netsuper, Rakuten Beauty, Rakuten Pay app payments, Rakuten Pay online payments, Rakuten Card, Rakuten Bank, Rakuten Securities, Rakuten Life, Rakuten General Insurance) for the most recent one-year period is added to the gross profit margin of each business.

2

Agenda

Q1/24 Highlights

Segment Results

Internet Services Segment

FinTech Segment

Mobile Segment

Triple 20

Finance

AI

3

1. Q1/24 Highlights

Q1/24 Consolidated Revenue

+ 8.0%

YoY

(JPY bn)

513.6

475.6

+ 3.6%

99.8

96.3

YoY

168.0

+ 15.1%

193.5

YoY

271.1

+ 5.4%

285.7

YoY

-59.9-65.4

Q1/23Q1/24

Internet Services Segment

FinTech Segment

Mobile Segment

Consolidation Adjustment

Steady revenue growth in each business

Consolidated revenue:

JPY 513.6bn

Record high for Q1

Internet Services: Rakuten Ichiba and Rakuten Travel

plus overseas businesses performed well

FinTech: Growth in all services from expansion of

customer base and transaction value

Mobile: Growth in Rakuten Mobile subscribers boosted

MNO service revenue by JPY 9.6bn YoY

5

Q1/24 Consolidated Non-GAAP Operating Income

(JPY bn)

+ 47.4%

YoY

39.3

26.6

+ 14.8%

13.6

11.9

YoY

+ 30.7bn

-71.9

-102.7

YoY

-6.4

-25.4

-4.8

-69.0

+ 43.5bn

YoY

Q1/23

Q1/24

Internet Services Segment

FinTech Segment

Mobile Segment

Consolidation Adjustment

Revenue expansion and successful cost

optimization in each business

Consolidated Non-GAAP OI

+JPY 43.5bn YoY

On track to achieve annual profitability

Internet Services: significant profit improvement in growth

investment businesses and overseas businesses

Rakuten Card: profitability improved

Rakuten Payment: turned profitable

Rakuten Securities: profit back to pre-zero commission level

Rakuten Mobile: continued loss reduction thanks to revenue

growth and cost optimization

6

Q1/24 Consolidated EBITDA*

+ 49.3bn

YoY

(JPY bn)

52.8

3.5

4.8

5.0

+ 34.0%

54.6

40.7

YoY

21.1

+ 9.6%

23.1

YoY

-63.4

+ 33.7bn

-29.7

YoY

Q1/23Q1/24

Internet Services Segment

FinTech Segment

Mobile Segment

Consolidation Adjustment

*EBITDA = Non-GAAP operating income + depreciation and amortization etc.

Successful cost optimization at Rakuten

Mobile

Consolidated EBITDA

JPY 52.8bn

Cash flow from business activities:

Emphasis on EBITDA as a KPI to evaluate

ability to generate cash

7

Corporate Bond Redemptions

Successfully issued USD 2bn of USD-denominated senior notes and JPY 50bn of JPY-denominated senior notes

Liquidity gap for 2025 maturities largely addressed

8

2. Segment Results

Internet Services Segment

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Rakuten Group Inc. published this content on 14 May 2024 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 14 May 2024 06:35:10 UTC.